Operations Support Director - Austin, United States - Cardinal Group Management&Advisory LLC

Description

Job Description

POSITION: Operations Support Director (Full-Time, Exempt)

COMPENSATION: Pursuant to applicable regulations, if this job is performed in a relevant State, the salary range is $110,000-$120,000 plus bonus potential. Eligible to participate in the company benefits plan. We offer health, vision, dental, and pet insurance. We offer a 401(k) retirement plan, student loan assistance, licensing and continuing education reimbursement, parental leave, and housing allowances or gifts.

SUMMARY: As the Director of Operations Support, you coordinate support to our operations team, including management information systems, information technology (IT), ancillary income and revenue maximization, and contract and vendor management of technical and information systems. In some cases, the support will be internal to CGM, and the Director will manage national vending partners to provide outsourced services.

In addition, the Director of Operations Support will work with the team to ensure an adequate understanding of best practices/procedures and continually improve work processes. They will maintain a knowledge base of technical and system solutions to ensure the organization's infrastructure is as efficient and productive as possible.

RESPONSIBILITIES: (Including but not limited to)

• Provide strategic leadership in evaluating, planning, and deploying industry-specific technology tools and systems for a successful client-based, residential, multi-family, real estate management and corporate infrastructure.
• Staying abreast of technology trends and contemporary best practices that affect Cardinal's Technology programs and products.
• Promote and manage the successful onboarding of new properties to include change management, conversions, training, documentation and ongoing support to property sites.
• Supervise the Support Team and communicate standards for operating such as expected volume/quantity levels, establishing consistency and teamwork standards.
• Manage the helpdesk ticket system and prioritize direct report and team member needs.
• Lead and provide exceptional customer service/assistance to communities and HQ team members.
• Support software product customization based on community requirements.
• Perform data mapping and conversions ensuring data is accurate and efficient.
• Perform system and business process audits to confirm compliance across the portfolio.
• Implement tactical plans for community growth, takeovers, acquisitions/dispositions and new development.
• Make recommendations on best practices and operational procedures relating to contract management and ancillary income practices.
• Manage the company's national vendor and partner relationships.
• Monitor department's workload and ensure proper staffing coverage and participate and recommend all team staffing issues.
• Ensure smooth daily operation of all systems as well as maintain and update test environments.
• Research available system enhancements and upgrades to solve open work order requests and/or to achieve management goals.
• Develop strong working relationships with Operational Directors/Managers, as well as other members of executive and management team.
• Delegating responsibilities with ultimate responsibility for performance of systems and networks.
• Manage vending partner that provides network security administration and hardware/software administrative access.
• Assist with other projects and assignments as assigned by team leader.
• Attend seminars, webcasts, conferences, read professional journals, etc. to keep apprised of new industry developments, new products, compliance and regulatory changes.
• Participate in Cardinal U training as required.

QUALIFICATIONS

• Strong attention to detail.
• Supervisory and leadership experience.
• Independent sound decision making and problem-solving skills.
• Ability to work with minimal direction.
• Organizational and time management skills.
• Capability to explain solutions in non-technical terms.
• Strong customer service skills.
• Ability to meet critical deadlines and prioritize multiple tasks in a fast-paced environment.
• Working knowledge of property management software: Yardi, Property Solutions, Pop Card and Rent Café.
• Excellent written and verbal communication skills.
• Multi-disciplines and multi-functional approach to performing job responsibilities.
• Analytical, interpersonal, listening, organizational, evaluation, research and statistical skills.
• Minimum five years of experience in property management and systems analysis with complex systems, software, reporting and information requests.
• Express ideas and information clearly and concisely.
• Ability to embody the Cardinal Culture and Cardinal Core Values every day.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those a Team Member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Incumbents primarily work in an office environment but may also have frequent exposure to outside of apartment buildings and in all areas of the property including amenities and have frequent exposure to outside elements where temperature, weather, odors, and/or landscape may be unpleasant and/or hazardous.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the Team Member is regularly required to use hands to finger, type, handle, or feel and talk or hear. The Team Member is regularly required to stand; walk; reach with hands and arms, and climb, stoop, or squat. The Team Member is often required to sit. Incumbents must be able to physically access all exterior and interior parts of the property and amenities and must be able to work inside and outside in all weather conditions including, but not limited to rain, snow, heat, hail, wind and sleet.

The Team Member must be able to push, pull, lift, carry, or maneuver office products and supplies of up to twenty (20) pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Routine local travel is required to attend training classes, client visits, or other situations necessary for the accomplishment of some or all of the daily responsibilities of this position. Overnight travel required to attend company functions, training, property visits, and other situations necessary for the accomplishment of special projects that may be assigned from time to time.

The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their Team Leader.