Sales & Customer Service Representative - Rocklin, United States - TEKsystems

Description

TEKsystems is partnering with a family oriented Credit Union here in Rocklin If you're looking for a foot in the door with fantastic career opportunity and upward mobility, please apply

Description:

Support inbound calls from members and perform financial transactions

Proactively identify and recommend the best products and services for members' needs

Maintain knowledge of services such as insurance, investments, and mortgage

Provide 5-star customer service to all members and create a lasting impression

Meet quarterly metrics and service objectives, along with meeting quarterly sales goals

Additional Skills & Qualifications:

Minimum 1 year of previous experience in a fast-paced customer service role required

Ability to listen to member needs and suggest appropriate financial products tailored to their needs

Must be comfortable meeting deadlines and working within a fast-paced environment while providing stellar customer service

Possess excellent listening skills with the ability to ask probing questions, overcome objections, and understand member concerns

Strong critical thinking and decision-making skills

Hours of Operation: must be open to M-F 6am-6:30pm

Training Program: 5 weeks

M-F 8am-5pm

1st week: learning the ropes, systems/products/services they offer

2nd week: will start speaking with members, working alongside a rep or trainer while rep navigates through computer systems

3rd week: will switch, navigate computer systems while rep is on the phones

4th/5th week: shadowing

Work Environment:

smart casual dress attire, similar to start-up tech company feel

Game room to utilize when on breaks/lunch (includes TVs, ping-pong, and cornhole)

Stand-up desks for every employee

Lounge areas all around two story office

Two treadmill desks if looking to be active while working

Deluxe coffee machines in break rooms

Self-serve market in downstairs cafeteria room (with sodas, healthy snacks/meals, energy drinks, coffee)

Very open floor-plan, consists of 80 CSRs with different seniorities

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.