Office Specialists/ Scheduler Medical Office - Gilbert, AZ - Therapy Tree

    Therapy Tree
    Therapy Tree Gilbert, AZ

    1 day ago

    Description
    Family Conversion Specialist
    This role is ideal for candidates who enjoy outbound calling, handling objections, and turning conversations into booked appointments. Therapy Tree is hiring US-based Family Conversion Specialists to support a high-impact surge focused on increasing therapy visit utilization. This is not a front desk or administrative role. This role exists to convert opportunity into scheduled visits by calling families, handling resistance, and booking additional sessions quickly. If you are confident on the phone, comfortable with scripts, and motivated by clear outcomes, this role is for you.
    What You'll Do:
    Make high-volume outbound calls to families
    Reactivate patients who have fallen off the schedule
    Increase visit frequency for active patients receiving fewer visits than recommended
    Convert prn or inconsistent attendance into standing schedules
    Book sessions directly into the schedule
    Follow clear scripts and escalation pathways
    Document outcomes accurately
    This role is execution-focused and results-driven.
    What You Will NOT Do:
    General front desk work
    Answer inbound clinic phones
    Design systems or processes
    Manage schedules independently
    Handle billing or insurance
    You will be given clear call lists, scripts, and priorities.
    Ideal Background:
    Call center, patient outreach, or appointment-setting experience
    Healthcare, therapy, rehab, or medical office experience preferred
    Comfortable handling objections and resistance
    Confident, calm, and professional on the phone
    Able to work independently with minimal supervision
    Available during US business hours
    Required Skills:
    Strong spoken English
    High phone stamina (multiple hours/day)
    Script adherence
    Clear documentation
    Outcome-focused mindset
    Preferred (But Not Required):
    Spanish/English bilingual
    Pediatric healthcare experience
    Scheduling or intake experience
    Bilingual is a plus, not a requirement.
    Success Metrics:
    Calls completed per day
    Appointments booked per day
    Net billable hours added
    Conversion rate from call ? scheduled visit
    Engagement Details:
    Contract / temporary (surge role)
    Immediate start
    High-priority, time-sensitive work
    Clear daily expectations
    Strong leadership support
    This role has a direct and measurable impact on patient care and business stability.
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