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Lanham

    Office Support 2nd Shift WDC MTC Maryland Location - Lanham, United States - Mutual Trading Company

    Mutual Trading Company
    Mutual Trading Company Lanham, United States

    1 week ago

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    Description

    Job Description

    Job Description

    Sunday - Thursday - 1:00 pm -10:00pm


    • Follows up with customers to make sure that they are satisfied with a particular product


    • Makes sure that salespersons are on track with sales goals


    • Meets with other departments to make sure that salespeople are doing their job correctly


    • Provides any necessary data or reports to the sales team


    • Exerts attention to detail, as customers may have the same problems; reports the problems as necessary


    • Arranges appointments with clients and sales team


    • Acknowledges customers by responding to emails, texts, and phone calls


    • Updates all contact information for clients


    • Deals with any customer complaints and resolves the issue as necessary


    • Answers and transfers phone calls, screening when necessary


    • Welcomes and directs visitors and clients


    • Maintains filing systems as assigned


    • Retrieves information as requested from records, email, minutes, and other related documents; prepares written summaries of data when needed


    • Responds to and resolves administrative inquiries and questions


    • Does any necessary administrative work including filing reports or presenting sales team with necessary documents


    • Help troubleshoot problems with customer orders, customer accounts and other related issues


    • Provide the sales team with data reports and sales guides


    • Monitor sales performance through sales tracking tools and report progress to sales representatives


    • Keep up with new product sales launches and make sure the sales team is up to date


    • Provide customer service by staying on top of pending orders and customer requests


    • Identify where improvement is needed in sales practices and make suggestions for improvements


    • Perform other related duties as assigned

    *Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time; This description reflects management's assignment of essential functions; it does not restrict the tasks that may be assigned*

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