Customer Experience Associate - Johnstown, United States - Bokksu

Description

**Customer Experience Associate**

at Bokksu Johnstown, PA Bokksu is a trailblazing D2C brand delivering artisanal Japanese snacks to customers in over 100 countries around the world. Featured in CNN, WSJ, BuzzFeed, and Mashable, Bokksu partners directly with centuries-old family snackmakers in Japan to live out our mission of bridging people and sustaining culture through authentic food and media. Launched in April 2016, we are a fast-paced startup headquartered in New York City with a branch office in Tokyo. We're a profitable startup that's doubled in growth in the past year, and are 80% BIPOC, female, and/or LGBTQ+.

Our team is tight-knit, scrappy, and adaptable to many different roles. We move fast, take risks, and get things done. And, most importantly, we care deeply about each other and our customers.

**About the role**

Our Customer Experience Associates are responsible for delivering a high level of courteous and efficient customer service in response to customer enquiries across multiple contact channels. You will require a high level of adaptability and professionalism. You should also have a natural passion for helping people and delivering amazing experiences.

**What youll do**

Youll be the first point of contact for our customers.

Our customers will rely on you for general support and we would like you to build engaging relationships during each and every customer interaction.

Actively offer all Bokksu products and benefits to our customers on all interactions in line with current demands.

Investigating and resolving customer complaints and feedback.

Strive to meet and exceed our customer experience teams KPIs and targets Report and document any kinds of issues to the responsible departments.

Actively suggest ways to improve internal procedures and processes.

Take on internal projects

Make every effort to support and positively reflect the Bokksu brand to others

Being an expert regarding company policies, tools and systems

**Who we are looking for**

You should have at least one solid year in customer service/care, preferably on the phone and through email or web chat.

Demonstrating confidence while using all different channels (Phone, Email, Chat, Facebook Direct Messenger)

Strong Customer Service attitude always keeping the customer in mind

Communicate to our customers in a highly positive manner

Reliability, friendliness, listening skills, self-organizing skills, Team-player

**Benefits & Perks**

Tiered health, dental, and vision coverage

A free Classic Bokksu box each month, plus additional discounts

Discounted gym membership

Work-from-home and remote-work flexibility

Company retreats, happy hours, dinners, and other outings

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