Drayage Logistics Account Lead - Atlanta - Soar Transportation LLC

    Soar Transportation LLC
    Soar Transportation LLC Atlanta

    13 hours ago

    Description

    Drayage Logistics Account Lead

    Commission Eligible Position

    The Drayage Account Lead will maintain and further develop quality relationships with existing and new customers and warehouses. They provide necessary information to internal departments to meet service parameters required by the customer, acting as a liaison between SOAR Transportation and the carrier sales team to ensure customer performance expectations are met or exceeded.

    • The role involves calling customers daily, building rapport, discussing any service challenges, solving problems, soliciting freight, and representing the company.
    • They provide excellent customer service by working with dispatch/procurement teams to ensure on-time pickups and deliveries while communicating timely shipment updates to the customer.
    • This position requires documenting all special service requirements at a shipment level or overall customer level for each customer and shipment.
    • The lead manages unplanned accessorial charge issues related to the customer and their associated warehouses, saving emails about charges that need accurate entry into TMS."To excel in this role you should have:
    • A high school diploma with some college preferred or equivalent combination of education and experience;'3-5+ years in transportation is ideal';
      Sales marketing
      CUSTOMER SERVICE EXPERIENCEREQUIRED'},{your ability: read analyze interpret rate tables general business periodicals professional journals; Effective interpersonal skills proven listening comprehension effectively communicate clearly concisely obtain positive results; decision making problem skills Customer Service experience high attention detail work deadline driven environment stress situations its:/strong|/ Span/u strongCommercial pricing/B

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