- Provides a welcoming and supportive environment for all people entering assigned areas. Provides paging for emergency situations.
- Greets and acknowledges all patients, guests and employees entering facilities with a smile and appropriate salutation (good morning, good afternoon, good evening).
- Provides wayfinding information to all guests, including specifics directions to each department within the facility.
- Communicates services and capabilities of each facility.
- Responds to incoming calls for directions and related information promptly, effectively, courteously.
- Provides coverage as needed for the front desk and lobby.
- Maintains lost and found.
- Provides paging in emergency situations. Provides information in person regarding patients, staff, and hospital activities to callers or guests.
- Completes incident reports involving patients and guests in the motor lobby when necessary.
- Reports all spills and accidents to the appropriate department.
- Aids valet service with traffic problems. Assists with safety drills. Has a working knowledge of computers and IDX.
- Performs other related duties as required.
- A high school diploma or equivalent.
- Competitive Pay
- Retirement planning and counseling
- 403(b) fixed employer-based contribution*
- 403(b) retirement plans with 4% or 5% match based on years of service
- 457(b) plan for eligible employees
- Student loan repayment benefit
- Long-term disability insurance
- Short-term disability insurance
- Life insurance and supplemental life option
- Long-term care insurance option
- Hospital indemnity option
- Auto and home insurance discounts
- Identity protection insurance
- Employee hardship donation program
- Credit Union memberships
- Financial tools, resources and webinars to help with budgeting Health and Wellness BenefitsMedical and Dental Plans
- Three medical plan options including behavioral and preventive care coverage
- Health Savings Accounts/Flexible Spending Accounts
- Tier Zero Prescription benefits
- Two dental plan options
- Vision plan
- Infertility benefits
- Emory Eye Center and Emory Vision Center discounts
- Emory Aesthetic Center discounts Wellness Programs
- Employee Assistance Program – assistance with relationships, life events, challenges, daily living needs
- Healthy Emory wellness program with incentives
- Discounts at Emory wellness/fitness centers
- Other fitness center discounts
- Diabetes prevention program
- Wellness challenges
- Know Your Numbers kiosks Childcare Resources
- Discounts
- Placement assistance
- Back-up and emergency care options
- Emory Healthcare childcare co-op/app
- Access to Emory student job network
Guest Services Associate - Atlanta, United States - Emory Healthcare
Description
Description
JOB DESCRIPTION:
MINIMUM QUALIFICATIONS:
PHYSICAL REQUIREMENTS (Medium): 20-50 lbs; 0-33% of the work day (occasionally); 11-25 lbs, 34-66% of the workday (frequently); 01-10 lbs, 67-100% of the workday (constantly); Lifting 50 lbs max; Carrying of objects up to 25 lbs; Occasional to frequent standing & walking, Occasional sitting, Close eye work (computers, typing, reading, writing), Physical demands may vary depending on assigned work area and work tasks.
ENVIRONMENTAL FACTORS: Factors affecting environment conditions may vary depending on the assigned work area and tasks. Environmental exposures include, but are not limited to: Blood-borne pathogen exposure Bio-hazardous waste Chemicals/gases/fumes/vapors Communicable diseases Electrical shock, Floor Surfaces, Hot/Cold Temperatures, Indoor/Outdoor conditions, Latex, Lighting, Patient care/handling injuries, Radiation, Shift work, Travel may be required. Use of personal protective equipment, including respirators, environmental conditions may vary depending on assigned work area and work tasks.
Guest Services Associate, Salary: $15.55- $23.33/hour, The grade and salary of the position are based on specific criteria met within the qualifications of relevant experience, skills, performance and internal equity. This position is eligible for shift differentials.
Financial Benefits