Cirrus One Coordinator - Kissimmee, United States - Cirrus Design Corporation

Description

Job Description

Job Summary

The Cirrus One Coordinator builds lifelong customer/owner relationships and enhances the customer experience after, during and beyond day-to-day missions. This position is the personal liaison for customers utilizing our (McKinney, Scottsdale, Orlando, Kissimmee) Cirrus Centers with an emphasis on Cirrus One leads, enrollment, renewals, account management and the day-to-day coordination of operations for their assigned location. Using best practices the Cirrus One Coordinator continuously anticipates, understands and exceeds the expectations of the customer, generating ongoing interest in Cirrus Aircraft products and services. The Cirrus One Coordinator must be enthusiastic in promoting Cirrus owners in the Cirrus Life experience.

Duties and Responsibilities/Essential Functions

· Manage all Cirrus One accounts, which involves lead management, enrollment, renewal, and ongoing administration support:

• Lead Management, supporting leadership and sales to vet and manage the Cirrus One leads.
• Enrollment, coordination of the following: insurance, MEL/RVSM LOAs, radio license, airplane databases, overflight permits, JetStream, etc.
• Renewal, coordinating the renewal of all programs with respective agencies and offices internal and external.
• Administration support, being proactive to keep customers and internal partners appraised to expiration and renewal deadlines, keeping leadership at all Cirrus locations informed on Cirrus One account statuses and needs, and helping with all inquires internal and external concerning Cirrus One.

· Coordinate the day-to-day operations of Cirrus One for Florida customers:

• Use effective communication to disseminate customer requests and coordinate with respective departments to ensure a world class customer experience, for example: ensure all customers are up to date on their airplane maintenance status and progress, relaying any special request to line service to ensure a smooth launch, etc.
• Ensure all Cirrus One events are scheduled accurately in scheduling software, and customer expectations and needs are communicated to the assigned pilot.
• Ensure a safe and efficient schedule for pilots considering duty day limitations, aircraft capability, operational challenges, vacation requests and other factors.
• Proactively anticipate scheduling conflicts and make necessary adjustments, working with Flight Operations leadership to ensure both customer and operational objectives are met.

· Foster long term relationships built on a foundation of extraordinary customer service that starts from the initial contact and continues for a lifetime.

· Learn and understand FAA, FCC and CBP requirements with respect to Cirrus One, Cirrus policy and Flight Operations standards, and Cirrus Flight Training.

· Manage administration for Cirrus One invoice creation, statements, and payment processing.

· Identify, compile, and maintain various key metrics for measuring demand, capacity and revenue for Cirrus One, Flight Operations and Accounting departments.

· Support Cirrus Flight Training. Both Cirrus One and Cirrus Flight Training are programs operated under Flight Operations and requires all Coordinators to have a good understanding of all programs to help ensure the day-to-day operations runs smooth.

Qualifications

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

· 4-year degree in Business Administration, Aviation Management, Marketing, Logistics, Entrepreneurship, Communications, Hospitality Management, or equivalent years of work experience in aviation/executive customer service, marketing or luxury retail sales or services required.

· Aviation industry experience or working knowledge of aviation administration preferred.

· Ability to demonstrate sound judgement and effective communication skills (written and verbal).

· Ability to handle multiple time-sensitive requests and projects, prioritize and multitask in a dynamic environment.

· Ability to build partnerships and work collaboratively with other departments and external vendors.

· Well versed in standard Microsoft Office Software, Adobe Acrobat and Salesforce.

Competencies

To perform the job successfully, an individual should demonstrate the following competencies:

· Customer Focus: Builds strong customer relationships and delivers customer-centric solutions.

· Interpersonal Savvy: Relates openly and comfortably with diverse groups of people.

· Cultivates Innovation: Creates new and better ways for the organization to be successful.

· Optimizes Work Processes: Knows the most effective and efficient processes to get things done, with a focus on continuous improvement.

· Situational Adaptability: Adapts approach and demeanor in real time to match shifting demands of different situations.

· Ensures exceptional customer service.

o Energizes the Cirrus Service Essentials

o Anticipates guests' needs and responds promptly.

o Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.

o Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

o Empowers fellow employees to provide excellent customer service.

o Strives to improve service performance.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this position. Duties, responsibilities, and activities may change at any time with or without notice. Work beyond 40 hours per week may be required.

Cirrus is dedicated to a drug free work environment promoting equal employment opportunity. Qualified applicants will receive consideration for employment without regard to race, sex, national origin, color, age, disability, religion, pregnancy, veteran status, marital and family status, sexual orientation, receipt of public assistance, genetic information or any other characteristic protected by applicable law.

Physical Requirements

MISSION

To deliver an aviation experience that is the pinnacle of innovation, quality, and safety to our customers.

ABOUT CIRRUS AIRCRAFT

Cirrus Aircraft is the recognized global leader in personal aviation and the maker of the best-selling SR Series piston aircraft and the Vision JetTM, the world's first single engine Personal Jet and recipient of the 2017 Robert J. Collier Trophy. Founded in 1984, the company has redefined performance, comfort, and safety in aviation with innovations like the Cirrus Airframe Parachute System (CAPS) – the first FAA-certified whole-airframe parachute safety system included as standard equipment on an aircraft. To date, worldwide flight time on Cirrus aircraft has passed nine million hours and over 170 people have returned home safely to their families as a result of the inclusion of CAPS as a standard feature on all Cirrus aircraft. The company has three locations in the United States, located in Duluth, Minnesota, Grand Forks, North Dakota and Knoxville, Tennessee. Find out more at

OUR BENEFITS

Cirrus offers a competitive benefits package that includes health, dental, life, short and long-term disability insurance, flexible spending account, 401K retirement savings plan, voluntary vision, Employee Referral Incentive Program, vacation and holiday pay. Additionally, all employees enjoy a discount at the company store and exclusive discounts from our world-class partners, like Garmin, Bose, AT&T, Microsoft, Fastenal and more.

LIFE AT CIRRUS

As a leading manufacturer of personal aircraft, Cirrus is dedicated to the advancement of general aviation. The Cirrus Flying Club offers employees and their family members the unique opportunity to obtain their private pilot's license in the comfort of a Cirrus or rent a Cirrus for an impromptu adventure at a reduced rate.

At Cirrus, we are committed to investing in the future of our employees and company by offering professional development and career progression opportunities that include onboarding, recurrent and area-specific training, talent acceleration and leadership development, continuing education, and tuition assistance programs.

We also engage employees by offering several employee and family events throughout the year, as well as the opportunity to take part in activity clubs and community events. From holiday and special occasion celebrations, to local runs and barbecues, our team has the opportunity to connect with each other, the community and our customers. We also give back to our communities by providing all employees a paid Community Day each year

OUR LOCATIONS – need to add SDL, ORL, ISM?

Duluth, Minnesota

As the home to our corporate headquarters, Duluth is a four-season city on the western tip of Lake Superior and was voted Best Town by Outside Magazine. The splendor of the largest freshwater lake in the world offers a multitude of outdoor activities for adventure or rejuvenation. The North Shore lifestyle is known its year-round activities, including bicycle and snowmobile trails, kayaking, rock climbing, fishing, hiking, golfing, sailing and skiing. And as a top employer in the area, Cirrus Aircraft was recently named "Best Overall Large Company to Work for in the Northland" and "Best Workplace Culture" by the Duluth News Tribune readers.

Knoxville, Tennessee

Chosen as the location for our Vision Center Campus, the hub of our customer experience activities, Knoxville is often described as a hidden gem. Surrounded by the Smoky Mountains and home to the rambling Tennessee River, the town offers a plethora of outdoor activities and a vibrant downtown. Very few places feature the opportunity to experience live music, culture, outdoor adventures and acclaimed cuisine in one location. It's no wonder why Knoxville was recently named as a Top 10 Destination on the Rise by Trip Advisor.

Grand Forks, North Dakota

As our main sub-assembly composite facility, our Grand Forks location is essential to the development of every Cirrus aircraft. Home to the University of North Dakota and the state's third largest city, this unique town offers small town charm with an inviting community, centered on hospitality and grand possibilities. Activities in town expand across all four seasons, with abundant city parks, local fishing, collegiate sports, superb arts and theatre, excellent restaurants and several community events and festivals.

McKinney, Texas

Just 30 miles north of downtown Dallas, McKinney is a picturesque city with a small-town feel. Beautiful tree-lined streets, diverse residential neighborhoods, outstanding educational opportunities, a robust business environment, a charming historic downtown and a strong sense of community make McKinney truly stand out. The city's Unique by nature brand is more than a tagline, it embodies the community's willingness to work together to make McKinney a great place to be. As one of the fastest-growing cities in the nation, residents, businesses and visitors show that they strongly embrace the community's vision and strong overall quality of life.