- Responsible for Managing customer queries related to all services and solutions delivered, including diagnosing, and resolving complex technical issues in respective areas of Network/SDWAN/Cloud and security/Unified Collaboration/Mobility and IoT/other domains. The role acts as a conduit between customers and other teams such as engineering, architecture etc. for any issue resolution. This is an operational role, responsible for delivering results that have a direct impact on day-to-day operations and capable of instructing professional or technical staff and reviewing the quality of the work undertaken by these roles.
- Graduate with 4-7 years of experience
- Good knowledge on implementation, installation, integration troubleshooting and overall functionalities
- Experience in troubleshooting platform related issues, data backup, restoration, retention
- Maintains awareness of latest technologies in the domain
- Technical administration or troubleshooting to ensure the efficient functionality of the solution.
- Incident Validation, Incident Analysis, Solution recommendation
- Assists with the development, revision, and maintenance of Standard Operating Procedures and Working Instructions
- Act as a point of escalation for Level-1 customer service analysts
- Coordinate with IT teams on escalations, tracking, performance issues, and outages.
- Prepare Monthly Executive Summary Reports for managed clients and continuously improve their content and presentation.
- Provide recommendations in tuning and optimization of systems, processes, procedures, and policies.
- Maintain an inventory of the procedures used by the operations team and regularly evaluate the procedures and add, remove, and update the procedures as appropriate.
- Publish weekly reports and monthly reports on customer service operations activity.
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Assistant Housekeeping Manager
1 week ago
Proper Hospitality LLC Los Angeles, United States**DOWNTOWN LA PROPER HOTEL** · - El Hotel Proper del centro de Los Ángeles ha transformado magistralmente un edificio emblemático del Renacimiento, parte del sello arquitectónico icónico de Curlett & Beelman en L.A. La diseñadora Kelly Wearstler eleva sin problemas 148 habitacion ...
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Assistant Produce Manager
1 week ago
El Super Bell Gardens, United StatesThe Assistant Produce Manager will assist the Produce Manager for the proper operation of the Produce Department. This person coordinates the work of employees to achieve satisfactory operating results, which comply with company procedures, policies and execute company goals. The ...
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Assistant Produce Manager
3 weeks ago
El Super Los Angeles, United States Full timeThe Assistant Produce Manager will assist the Produce Manager for the proper operation of the Produce Department. This person coordinates the work of employees to achieve satisfactory operating results, which comply with company procedures, policies and execute company goals. The ...
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Restaurant Assistant Manager
1 week ago
Del Taco Restaurants, Inc. Los Angeles, United StatesFranchise Location · We're growing with no signs of slowing down Del Taco offers significant opportunities for growth and career advancement. We offer a work environment that is team-oriented, fast paced and fun. · Working at Del Taco, you'll feel proud that you are part of an ic ...
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Assistant Manager
3 weeks ago
Marriott International, Inc Los Angeles, United States**Job Number** · **Job Category** Rooms & Guest Services Operations · **Location** Renaissance Los Angeles Airport Hotel, 9620 Airport Boulevard, Los Angeles, California, United States VIEW ON MAP · **Schedule** Full-Time · **Located Remotely?** N · **Relocation?** N · **Positio ...
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Assistant Manager
2 weeks ago
Agassi Gopchang Llc Los Angeles, United StatesIn the absence of the General Manager, the Assistant Manager is responsible for the daily operations of the restaurant in their place. They ensure compliance and company standards are maintained, as well as direct staff to ensure that customers are satisfied with their dining exp ...
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Assistant Manager
2 weeks ago
Jack in the Box, an independently owned and operated franchise Los Angeles, United States"Be confident. Climb high. Maybe you'll be a big head like me." -JACK · If you think only a clown would work in fast food, think again. Our managers are business savvy professionals responsible for running $1 - 2 million businesses. · We value honesty, integrity,equality and dive ...
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Assistant Housekeeping Manager
3 weeks ago
Proper Hospitality LLC Los Angeles, United StatesJob Description · Job DescriptionDOWNTOWN LA PROPER HOTEL · El Hotel Proper del centro de Los Ángeles ha transformado magistralmente un edificio emblemático del Renacimiento, parte del sello arquitectónico icónico de Curlett & Beelman en L.A. La diseñadora Kelly Wearstler eleva s ...
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Assistant Manager
4 days ago
Wingstop - FWS Los Angeles, United States**Assistant Manager** · As Assistant Manager, you will work closely with your General Manager and team to ensure the success of your Wingstop Restaurant. In this role you are preparing for, and developing to become, a future General Manager. You must convey the Wingstop culture t ...
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Assistant Manager
5 days ago
Sares Regis Operating Company, L.P. Los Angeles, United StatesOverview: · We are growing · **Sares Regis Group of Newport Beach, California, is a privately held real estate development, investment and management firm that focuses on commercial properties and multifamily communities in the western U.S. Since its founding in 1993, SRG has dev ...
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Assistant Manager
2 days ago
Barker Management Inc Los Angeles, United StatesMUST HAVE TAX CREDIT and BOND EXPERIENCE MUST HAVE TAX CREDIT and BOND EXPERIENCE · **Barker Management Inc. is a leader in the Property Management Services industry who has provided quality service to customers since 1972 We consider the employees of Barker to be one of our most ...
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Assistant Manager
4 days ago
Jack In The Box Los Angeles, United States**Assistant Managers** · Great employees deserve great benefits · - Bonus 4 x per year · - Paid vacation 3 weeks per year · - Medical, dental, vision, and life and disability plans · - Sick time and company holidays · - 401(k) plan with company match · - Leave programs for qualif ...
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Assistant Manager
4 days ago
Carl's Jr. Los Angeles, United States**Assistant Managers** · SUMMARY OF POSITION: · As an Assistant Manager, you will achieve sales growth and maintain company standards of excellence for your assigned shift by managing the flow of food service activity, assigning tasks, overseeing cash control and focusing on prov ...
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Assistant Manager
1 day ago
Jack In The Box Los Angeles, United States**Assistant Managers** · Great employees deserve great benefits · - Bonus 4 x per year · - Paid vacation 3 weeks per year · - Medical, dental, vision, and life and disability plans · - Sick time and company holidays · - 401(k) plan with company match · - Leave programs for qualif ...
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Assistant Manager
4 days ago
Del Taco Los Angeles, United States**Position Summary** · To protect and deliver the Del Taco Brand and grow sales while maximizing the efficiency and profitability of the restaurant by leading the Del Taco Way with the General Manager or as the lead manager. · **Essential Job Functions** · Support the Restaurant ...
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Assistant Manager
4 days ago
Del Taco Los Angeles, United StatesThis job posting is for a position in a restaurant owned and operated by an independent franchisee, not Del Taco LLC. This means the independent franchisee, and not Del Taco LLC will be your employer if you are hired. The independent franchisee is responsible for all employment r ...
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Assistant Manager
2 days ago
UCLA Los Angeles, United StatesThe Assistant Manager, will assist the Building Manager in overseeing the day-to-day Front Desk & Building operations for residential area housing up to 3,000 residents primarily during afternoon, evening, week-end and holiday hours. Front Desks are in operation 24 hours per day, ...
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Assistant Manager
4 days ago
Taco Bell Los Angeles, United StatesAssistant Manager · - ** Description** · - Key responsibilities include supervising employees, ensuring customer satisfaction, overseeing operations. · - Friendly attitude, great customer service skills · - Strong verbal, reading and, strong math skills · - Detail oriented with t ...
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Assistant Manager
1 day ago
Taco Bell Los Angeles, United StatesAssistant Manager · - ** Description** · - Key responsibilities include supervising employees, ensuring customer satisfaction, overseeing operations. · - Friendly attitude, great customer service skills · - Strong verbal, reading and, strong math skills · - Detail oriented with t ...
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Assistant Manager
2 days ago
Honeybird Los Angeles, United States**Responsibilities**: · *Train, coach, and develop employees and team leaders *Delegate tasks to team and provide follow-up *Hold team accountable for their performance; provide coaching and counseling as needed *Ensure team provides fast, friendly, and accurate service *Ensure p ...
Assistant Manager - Los Angeles, United States - Tata Communications
Description
Broad outline of the RoleSize and Scope of Role - No. of direct reports
Size and Scope of Role - Total team size
Minimum qualification & experience
Knowledge / Skills
Communication Skills