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- Ability to develop scripted solutions to evaluate, identify and remediate, when necessary, issues related to computer system health, i.e. status of critical services, restarting failed services, low disk space, high CPU utilization, review event logs for issues, etc.
- Establish operational processes for delivering world-class technology platforms.
- Independently analyze and develop innovative resolutions for complex problems involving availability and/or performance at the component level. Perform capacity and performance analyses and develop and implement recommendations.
- Develop, plan, and manage project tasks.
- Participate in the preparation of materials and oral presentations for customers and management.
- Play a lead role in meetings relating to specific technical projects or tasks.
- Develop and maintain specialized knowledge of current and emerging technologies within assigned division or platform.
- Provide training to less experienced team members of the IT department.
- Analyze and resolve complex hardware and software problems with distributed systems.
- Use in-depth knowledge of distributed hardware and software systems.
- These include Tanium, MECM (Microsoft Endpoint Configuration Manager), Ivanti MDM/Neurons, Active Directory and others as required.
- Perform tests and implement hardware/software adds, changes, backup, and restoration functions, etc.
- Perform visual checks of all system components, wiring and status lights.
- Provide weekly status reports and maintain project cost charge backs.
- Maintain project plans as required and notify management of critical failures and/or missed milestones.
- Perform isolation testing of problem equipment and/or software.
- Develop, implement, and follow the appropriate quality assurance program.
- Develop recommendations and procedures for implementation of new hardware/software products and applications, suitable for presentations.
- Edit computer-based documentation and trouble ticket systems to document equipment configurations, track changes, track issues, and compile performance data.
- Monitor trouble tickets in the support queue to address deployment/packaging/automation projects impact. To avoid/mitigate service interruption, the incumbent engineer must continue to provide comprehensive support services during a deployment period, which must include, but not limited to, all necessary information, training of personnel, transfer knowledge, processes, and techniques.
- Perform user assistance, training, and information sharing.
- Provide on-site system or application support for deployment/installation as required.
- PowerShell scripting experience to focus on package creation and automation.
- Customer service skills and the ability to satisfy client problems and needs when working in a Service Center environment successfully and consistently.
- A commitment to quality.
- Candidates must be local to Raleigh, NC.
Windows Packager/Automation Engineer - Raleigh, NC, United States - Logistics Integration Solutions (LIS)
Description
LIS is a leading Technology Company specializing in IT Consulting, Staffing and Enterprise Solutions. We offer a flexible and friendly work environment that enables career growth and opportunities.Our organization is looking for an experienced Windows Packager/Automation Engineer for a (1-3) years contract position in Raleigh, NC.
*This requirement is for the Public Trust Security Clearance.Job Title:
Windows Packager/Automation Engineer
bs/ba, packaging, automation, powershell, vbscript, windows 10 sac, office m365, tanium, mecm, ivanti mdb/neurons, active directory
*to identify and/or remediate problems/issues/requirements related to Microsoft Workplace Modernization efforts: Windows 10 SAC (and above) and Office M365 Apps.
Job Types:
Full-time, Contract
Monday to Friday
Application Question(s):
*