- Answers incoming calls, both internally and externally, in a warm, pleasant and professional manner
- Ensures that all messages are relayed promptly to the intended person
- Maintains current visitor log
- Greets all visitors, residents, family members and associates in a warm and inviting manner on the phone and by standing and walking around the desk for anyone entering the community
- Ensures that the reception areas are clean, hospitable, and inviting.
- Ensures the compliance of all concierge team standards and first impression captain standards for the community entrance from the driveway entrance (s) through the lobby
- Responsible for creation and maintenance of resident face sheets utilizing the Yardi system o Inputs resident information for faces and uploads resident photograph
- Updates information as it changes and ensures updated face sheet is distributed to all appropriate locations
- Current resident face sheets should be kept in the following locations: Van Book, Resident Medical
- Inputs data related to resident assessments into the Yardi system as directed by the Executive Director and Director of Resident Care
- Inputs all work orders received into the Direct Supply TELS system
- Ensures all issues or concerns related to an inviting environment and hospitable atmosphere are shared with the First Impressions Captain, Director of Maintenance and Executive Director. This includes, but is not limited to: o Driveway entrance (s) o Roadway to community entrance o Front Porch/Entry o Lobby o Hospitality Room o Reception Area
- Ensures proper "Show Ready" appearance of all areas listed above.
- Possess and maintain knowledge of the community, its benefits, service provided, the residents and associates
- Be able to assist the Dir. of Community Relations and/or Dir. of Sales with inquiries when necessary
- Assists Business Office Manager with administrative support as needed including, but not limited to:
- Executive Director Credit Card Summary o Petty Cash Maintenance and Reconciliation o Deposits into Yardi o Checkbook Maintenance o Purchase journal at end of month o Key in Accounts Payable
- Offers refreshments to visitors and make them feel welcome and comfortable
- When interacting with residents and/or family members, is mindful of the Residents' Rights to Privacy
- Coordinates appointments for residents requesting transportation, hairdressing, or other services - keeping accurate records pertaining to resident charges for such services
- Collects the residents' mail and prepares it for distribution.
- Performs community mail duties such as receiving and sending packages
- Assists with preparing community brochure packets when necessary and keeps an ample supply at the reception area
- Keeps interaction with co-workers to a minimum maintaining professionalism in lobby area
- Assist the community Executive Director and/or other departments with additional administrative duties as assigned by supervisor
- When using a company computer follows company guidelines on proper computer usage
- Dresses professionally and is in uniform.
- Maintains professional decorum at all times.
- The ability to work in a safe and alert manner
- The ability to take ownership for associate's safety and the safety of the residents
- Must disclose any medication that might impair associate's ability to perform the job safely or competently.
- Leads by example exhibiting the CORE Values through servant leadership
- Encourages teamwork and promotes company philosophy
- Attends required community meetings and participates Life Enrichment activities when able
- Completes all required courses in adherence with HRA University
- Is prompt and able to perform the required duties of the position on a regular, predictable basis
- Becomes familiar and understands how to report a missing person using the Safe Return program or equivalent
- Becomes familiar and understands the steps for fire evacuation
- All associates are responsible for maintaining a safe and secure environment for all community residents
- Must have a high school education
- Must be able to communicate effectively
- Must possess excellent customer service skills
- Must possess an understanding and ability to demonstrate hospitality to all community visitors
- Must have patience, tact, cheerful disposition and enthusiasm at all times
- Must possess basic computer usages and data entry skills
- Knowledge of Microsoft Office applications preferred
- Able to communicate effectively with all levels of management, associates, residents, family members, and outside contacts
- Must possess a passion to work with and around senior citizens
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Description · Now Hiring Full-Time Concierge · Rate of Pay: Starting at $15.00 depending on experience · Job Type: Full-Time Position Available; Day Shifts Available · Summary: · We are seeking a Concierge that embodies our core values of Character, Compassion, Commitment, Commun ...
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Lady Lake $26,000 - $42,000 (USD) per year OTHER3 days ago
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Now Hiring Full-Time Concierge · Rate of Pay: Starting at $15.00 depending on experience · Job Type: Full-Time Position Available; Day Shifts Available · Summary: · We are seeking a Concierge that embodies our core values of Character, Compassion, Commitment, Communication, and C ...
Lady Lake, FL $26,000 - $42,000 (USD) per year2 days ago
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The Villages, FL1 month ago
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The Villages, FL14 hours ago
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:POSITION: Concierge · REPORTS TO: Business Office Manager · FLSA: Hourly · OUR MISSION: We are united in our mission to offer seniors an elevated way of life, where comfort, connection, and joy thrive. · POSITION SUMMARY: · The Concierge is responsible for greeting visitors, arr ...
Oxford, FL $30,000 - $45,000 (USD) per year1 week ago
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Do you have HEART? We are looking for individuals who can embrace our mission to purposely brighten and enrich the lives of those we serve with HEART; Hospitality, Excellence, Appreciation, Respect & Teamwork. In this role you will be responsible for providing assistance to resid ...
Webster1 month ago
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We are seeking individuals who share our commitment to creating exceptional living experiences and who are eager to contribute to a supportive, · family-like atmosphere.The Concierge Specialist provides clerical support; organize and maintain resident, personnel, · marketing,main ...
Hernando, FL1 month ago
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Seeking professional Patient Concierges to join our team in Umatilla, FL.Schedule: Sunday-Thursday or Tuesday -Saturday 8am to 5pm · Advanced Recovery Systems (ARS), an integrated behavioral healthcare management company, is dedicated to providing exceptional care for addiction, ...
Umatilla $38,000 - $62,000 (USD) per year Full time3 hours ago
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Umatilla $38,000 - $62,000 (USD) per year Full time2 hours ago
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Concierge - Lady Lake - HarborChase
Description
Position Summary:The community concierge is the first contact for all visitors as well as the support person for administrative tasks. This position requires creating an excellent experience for everyone who enters and/or calls the community through professionalism, hospitality, and courtesy. Additionally, this position requires organization, multi-tasking and basic computer skills. This is a part time position, for evenings and weekends.
Essential Functions:
Qualifications/Skills/Educational Requirements:
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Concierge FT
Only for registered members South Hwy and Lady Lake, Florida, United States
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Concierge
Only for registered members The Villages
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Concierge FT
OTHER Only for registered members Lady Lake
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Concierge FT
Only for registered members Lady Lake, FL
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Concierge
Only for registered members The Villages, FL
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Concierge CNA
Only for registered members The Villages, FL
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Concierge
Only for registered members Oxford, FL
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Concierge
Only for registered members Webster
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Patient Concierge
Only for registered members Umatilla
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PT Concierge
Only for registered members Hernando, FL
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Patient Concierge
Full time Only for registered members Umatilla
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Patient Concierge
Full time Only for registered members Umatilla
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Registered Nurse
PER_DIEM Only for registered members The Villages
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Physical Therapist Assistant
PER_DIEM Only for registered members The Villages
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Night Concierge
Only for registered members Tavares
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Physical Therapist, Leesburg/Lady Lake
Freelance Only for registered members The Villages
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Physical Therapist
Only for registered members Villages, The Villages, FL, US
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Physical Therapist
Full time Only for registered members The Villages
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Occupational Therapist
Only for registered members Villages, The Villages, FL, US
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Occupational Therapist
Part time Only for registered members The Villages
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Registered Nurse
PER_DIEM Only for registered members The Villages