Remote Customer Service Agent - Carrollton - Liveops

    Liveops
    Liveops Carrollton

    1 day ago

    Full time
    Description

    Customer Service Agent — Independent Contractor (Remote)

    Location: Remote (US-Based)

    Liveops is seeking independent contractors to provide virtual customer service support for a variety of client programs across industries. This opportunity offers the flexibility to run your own home-based business while delivering high-quality service to customers.

    As an Independent Contractor, you will

    • Be your own boss.
    • Choose when and to whom you provide services.
    • Set your own schedule by self-scheduling in 30-minute blocks.
    • Provide a distraction-free home office environment.
    • Provide and maintain your own equipment.
    • Handle inbound and/or outbound customer service calls.
    • Assess customer needs and resolve inquiries efficiently and professionally.

    Requirements

    • Minimum 1 year of phone-based customer service experience.
    • Strong verbal and written communication skills.
    • Ability to navigate multiple systems and accurately document call notes.
    • Comfortable working independently under contract.
    • Patience, professionalism, and strong problem-solving skills.

    Compensation

    • Submit invoices and receive payment for services performed pursuant to contract.
    • Pay structures vary by client program; most programs compensate for productive time and may include performance-based incentives.
    • Independent Contractors are responsible for their own taxes and business expenses.

    Application & Certification Process

    • Complete an online application.
    • Pass a background check (non-refundable processing fee applies).
    • Sign an Independent Contractor Agreement.
    • Complete a W-9 form and set up direct deposit.
    • Complete client-specific certification requirements prior to servicing calls.

    Computer & Technology Requirements

    • Provide your own Windows-based PC (Macs, Chromebooks, and tablets are not supported).
    • Wired high-speed internet connection required.
    • USB headset required.
    • Android or Apple smartphone required for authentication purposes.
    • Some clients may require additional security measures or equipment.
    • Review detailed technology requirements

    Hours

    • Flexible scheduling; client hours of operation vary.
    • Availability expectations differ by client program.

    Eligible States

    Liveops is currently accepting applications in: AL, AK, AZ, DC, DE, FL, GA, IA, ID, IN, KS, KY, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NM, NV, OH, OK, PA, RI, SC, SD, TN, TX, VA, WV, WY.


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