Jobs
>
Business Analyst
>
Eagan

    Business Analyst - Eagan, United States - Thomas Reuters

    Default job background
    Description


    Do you have an interest in becoming a member of our Client Satisfaction team as a Client Service Analyst, serving our case management solution customers? Thomson Reuters Court Management Solutions is the leading provider of enterprise software for trial and appellate courts nationwide.

    Our C-Track solutions enable courts to efficiently manage caseloads and improve collaboration across justice platforms and transforms courts into modern examples of efficiency and effectiveness.

    Judges, clerks and IT personnel depend on C-Track for managing their complex workflows; enabling staff to manage increased caseloads with fewer resources.

    The suite of C-Track products includes case management, electronic filing and document management solutions.

    About the Role In this opportunity as Client Services Business Analyst, you will:

    Provide direct telephone support to customers when required and develop/maintain positive customer relationships Analyze and use judgment in recommending methods and techniques for obtaining solutions Demonstrate the ability to work independently as well as in a team environment Maintain existing content to ensure it is up to date and maintained in a timely manner Serve, along with the Client Satisfaction Manager, as a conduit between the operations community (internal customers) and the software development team Complete tasks with the input from Client Satisfaction Manager Work is project-oriented and day-to-day tasks must be defined by the employee with guidance from the Client Satisfaction Manager.

    Understand corporate goals and practices and apply them when resolving a variety of problems. Ensure the company is represented in every customer contact in a manner consistent with the Thomson Reuters brand.

    About You You're a fit for the role of Client Services Business Analyst if you:

    Bachelor's Degree in a related field is preferred 2-3+ years' experience in a related field Experience with or understanding of judicial/court process a plus.

    Strong working knowledge of the Microsoft Office Product Suite Strong Customer service skills Must have excellent written and verbal communication skills Provide feedback to Client Satisfaction Manager on common customer concerns and ideas for resolution Analytical, troubleshooting and decision-making skills.

    Basic project management skills Proven experience with the full software development lifecycle from planning to implementation and maintenance. Must be quality focused, organized and deadline oriented. Must possess the ability to understand, articulate technical requirements, processes and translate that information into technical documentation. Flexible working hours within the boundaries of an 8 hour work day Travel may be required (10%)

    What's in it For You? You will join our inclusive culture of world-class talent, where we are committed to your personal and professional growth through:


    Hybrid Work Model:
    We've adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected Wellbeing: Comprehensive benefit plans; flexible and supportive benefits for work-life balance: flexible vacation, two company-wide Mental Health Days Off; work from another location for up to a total of 8 weeks in a year, 4 of those weeks can be out of the country and the remaining in the country, Headspace app subscription; retirement, savings, tuition reimbursement, and employee incentive programs; resources for mental, physical, and financial wellbeing


    Culture:
    Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more


    Learning & Development:
    LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company; Ten Thousand Coffees Thomson Reuters cafe networking


    Social Impact:
    Ten employee-driven Business Resource Groups; two paid volunteer d ys annually; Environmental, Social and Governance (ESG) initiatives for local and global impact


    Purpose Driven Work:

    We have a superpower that we've never talked about with as much pride as we should - we are one of the only companies on the planet that helps its customers pursue justice, truth and transparency.

    Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

    #LI-MW1 In the United States, Thomson Reuters offers a comprehensive benefits package to our employees.

    Our benefit package includes market competitive health, dental, vision, disability, and life insurance programs, as well as a competitive 401k plan with company match.

    In addition, Thomson Reuters offers market leading work life benefits with competitive vacation, sick and safe paid time off, paid holidays (including two company mental health days off), parental leave, sabbatical leave.

    These benefits meet or exceeds the requirements of paid time off in accordance with any applicable state or municipal laws.


    Finally, Thomson Reuters offers the following additional benefits:

    optional hospital, accident and sickness insurance paid 100% by the employee; optional life and AD&D insurance paid 100% by the employee; Flexible Spending and Health Savings Accounts; fitness reimbursement; access to Employee Assistance Program; Group Legal Identity Theft Protection benefit paid 100% by employee; access to 529 Plan; commuter benefits; Adoption & Surrogacy Assistance; Tuition Reimbursement; and access to Employee Stock Purchase Plan.

    Thomson Reuters complies with local laws that require upfront disclosure of the expected pay range for a position.

    The location(s) for this role include one or more of the following states:
    CA, CO, CT, IL, NV, TX, WA and/or remote. The base compensation range for the role in any of those locations is $91,700 - $170,300. The base compensation range in other locations may vary. This role may also be eligible for an Annual Bonus based on a combination of enterprise and individual performance.

    Base pay is positioned within the range based on several factors including an individual's knowledge, skills and experience with consideration given to internal equity.

    Base pay is one part of a comprehensive Total Reward program which also includes flexible and supportive benefits and other wellbeing programs.

    This job posting will close 04/19/2024.

    Do you want to be part of a team helping re-invent the way knowledge professionals work? How about a team that works every day to create a more transparent, just and inclusive future? At Thomson Reuters, we've been doing just that for almost 160 years.

    Our industry-leading products and services include highly specialized information-enabled software and tools for legal, tax, accounting and compliance professionals combined with the world's most global news services
    • Reuters.
    We help these professionals do their jobs better, creating more time for them to focus on the things that matter most:
    advising, advocating, negotiating, governing and informing. We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a... For full info follow application link. As a global business we rely on diversity of culture and thought to deliver on our goals.

    To ensure we can do that, we seek talented, qualified employees in our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under country or local law.

    Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.

  • Nu-Way Transportation

    Business Analyst

    2 days ago


    Nu-Way Transportation Bloomington, United States

    We are seeking a collaborative and innovative professional to join our team. We have our corporate office in Bloomington, IL, and are celebrating our 30th anniversary this year. This Analyst position would be located in Bloomington, IL. · **Responsibilities** · - Gather and analy ...

  • Lucas James Talent Partners

    Business Analyst

    3 days ago


    Lucas James Talent Partners Eagan, United States

    Job Summary: · TempWorks Software, an industry leader in integrated front and back office software solutions for staffing agencies is seeking an experienced Business Analyst to help deliver valuable software to our clients and end-users while aligning to the company's strategic b ...

  • C4 Technical Services

    IT Business Analyst

    6 days ago


    C4 Technical Services Eagan, United States

    IT Business Analyst - Remote · Remote · Summary: · A typical business systems analyst is responsible for analyzing user requirements, procedures and problems to automate or improve existing systems · Job Responsibilities: · • As a member of the IT Solutions Team, the Business Sy ...

  • Genesis10

    Business Analyst

    5 days ago


    Genesis10 Eagan, United States

    Genesis10 is seeking a Business Analyst for a contract with our client in Eagan, MN. 100% Remote. Job Description: The Business Analyst (BA) will execute on small, medium, and large projects as a liaison among business operations, technology groups, clients, business partners, ve ...

  • C4 Technical Services

    Business Analyst

    1 week ago


    C4 Technical Services Eagan, United States

    Business Analyst · Remote · Description: · This position will analyze, evaluate and redesign business, IT or operational processes using scientific approaches such as Critical Thinking, Lean Management, ITIL, Design Thinking and structured systems analysis and design. Work quic ...

  • C4 Technical Services

    IT Business Analyst

    1 hour ago


    C4 Technical Services Eagan, United States

    IT Business AnalystRemote · Responsibilities: · • Evaluating business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions. · • Leading ongoing reviews of business processes and developing optimization strategies. · • ...

  • Unisys Corporation

    Business Analyst

    4 days ago


    Unisys Corporation Eagan, United States Regular, Full time

    We Believe in Better · We are a global information technology company that builds high-performance, security-centric solutions that can help change the world. Enhancing people's lives through secure, reliable advanced technology is our vision. · At Unisys, we believe in better H ...


  • Performix Saint Paul, United States

    The work is expected to be done as Hybrid, with at least one day in the office each week. · Job description · Elicit requirements using interviews, document analysis, requirements workshops, storyboards, surveys, site visits, business process descriptions, use cases, scenarios, e ...


  • C4 Technical Services Eagan, United States

    Business Analyst · Remote · The Business Analyst (BA) Senior will execute on · medium projects as a liaison among business · operations, technology groups, clients, business · partners, vendors, and project/program team to · understand, analyze, and facilitate business needs, · ...

  • Genesis10

    Business Analyst II

    4 days ago


    Genesis10 Eagan, MN, United States

    Genesis10 is seeking a Business Analyst II for a contract with our client in Eagan, MN. 100% Remote. · Job Description: · This position will analyze, evaluate and redesign business, IT or operational processes using scientific approaches such as Critical Thinking, Lean Management ...


  • Genesis10 Eagan, MN, United States

    Genesis10 is seeking a Business/Data Analyst for a contract with our client in Eagan, MN. 100% Remote. · Job Description: · Responsible for utilizing various delivery methodologies employed by client and works with IT and business stakeholders in the discovery, identification and ...


  • Genesis10 Eagan, MN, United States

    Genesis10 is seeking a Business Analyst II for a contract with our client in Eagan, MN. 100% Remote. · This position will analyze, evaluate and redesign business, IT or operational processes using scientific approaches such as Critical Thinking, Lean Management, ITIL, Design Thin ...


  • Blue Cross Blue Shield of Minnesota Eagan, United States

    About Blue Cross Blue Cross and Blue Shield of Minnesota is one of the most recognized and trusted health care brands in the world with 2.5 million members. We're committed to reinventing health care to improve health for our members and the community. We hope you'll join us. How ...


  • Blue Cross Blue Shield of Minnesota Eagan, United States

    About Blue Cross · Blue Cross and Blue Shield of Minnesota is one of the most recognized and trusted health care brands in the world with 2.5 million members. We're committed to reinventing health care to improve health for our members and the community. We hope you'll join us. ...


  • Blue Cross Blue Shield of Minnesota Eagan, United States

    About Blue Cross · Blue Cross and Blue Shield of Minnesota is one of the most recognized and trusted health care brands in the world with 2.5 million members. We're committed to reinventing health care to improve health for our members and the community. We hope you'll join us. ...


  • Blue Cross Blue Shield of Minnesota Eagan, United States

    About Blue Cross · Blue Cross and Blue Shield of Minnesota is one of the most recognized and trusted health care brands in the world with 2.5 million members. We're committed to reinventing health care to improve health for our members and the community. We hope you'll join us. ...


  • Blue Cross and Blue Shield of Minnesota Eagan, United States Full time

    About Blue Cross · Blue Cross and Blue Shield of Minnesota is one of the most recognized and trusted health care brands in the world with 2.5 million members. We're committed to reinventing health care to improve health for our members and the community. We hope you'll join us. · ...


  • Genesis10 Eagan, United States Temporary, Full time

    Genesis10 is seeking a Business Analyst II for a contract with our client in Eagan, MN. 100% Remote. · Job Description: · This position will analyze, evaluate and redesign business, IT or operational processes using scientific approaches such as Critical Thinking, Lean Management ...


  • BlueCross BlueShield of Minnesota Eagan, United States Regular, Full time

    About Blue Cross · Blue Cross and Blue Shield of Minnesota is one of the most recognized and trusted health care brands in the world with 2.5 million members. We're committed to reinventing health care to improve health for our members and the community. We hope you'll join us. · ...


  • Genesis10 Eagan, United States Temporary, Full time

    Genesis10 is seeking a Business/Data Analyst for a contract with our client in Eagan, MN. 100% Remote. · Job Description: · Responsible for utilizing various delivery methodologies employed by client and works with IT and business stakeholders in the discovery, identification and ...