IT Asset Management Administrator III - Edison, United States - Hackensack Meridian Health

Description

Overview:

Our team members are the heart of what makes us better.

At Hackensack Meridian Health we help our patients live better, healthier lives and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, competitive benefits are just the beginning. Its also about how we support one another and how we show up for our community.

Together, we keep getting better - advancing our mission to transform healthcare and serve as a leader of positive change.

The IT Asset Management Administrator III will act as a leading subject matter expert of Asset Management principles, concepts and practices. Responsible for managing process and standards for IT assets, control costs, and optimize both IT hardware and software investments throughout their lifecycle. Scope of work includes but is not limited to the administration of configurations, budget, orders, project milestones, vendor quotes, and license tracking under minimal to no supervision. Expected to handle complex issues and problems.

This is an onsite position and the office is located in Edison, NJ.

A day in the life of a IT Asset Management Administrator III at Hackensack Meridian Health includes:

• Reports for emergency response and performs tasks assigned.
• Creates process maps and related documentation.
• Develops new processes.
• Documents procedures.
• Provides training and coaching.
• Manages tickets for incidents and requests.
• Develops presentations for customers and staff.
• Manages projects from beginning to end.
• Maintains team web site.
• Develops, documents, and publishes metrics and reports.
• Creates and develops projects as needed.
• Manages the incident and services queues assigning work as appropriate.
• Manages and reconciles application licenses.
• Purchases application license and validates usage.
• Coordinates a physical inventory and tracks all hardware devices.
• Tracks and documents purchase against budget.
• Organizes and maintains equipment, parts, and tools.
• Coordinates with appropriate technical teams to create, document, and publish hardware standards.
• Documents stock and tracks all incoming and outgoing goods from inventory.
• Obtains quotes.
• Creates and processes purchase requests.
• Assesses service requests for proper resolution or assignment.
• Tracks shipments.
• Performs vendor selection and management.
• As needed may assist with any of the following:
  • Managing development plans for staff.
  • Provide project leadership related to Asset Management.
  • Collaborate on annual capital equipment inventory and annual space inventory.
  • Manage device loan program.
  • Performs life cycle management.
  • Taking and maintenance of budget.
  • Ship equipment as needed.
  • Follow surplus processes for disposal.
  • Manage warehouse inventory and access.
  • Perform discipline and reward.
  • Document and contribute to policy creation.
  • Assign project staff.
  • Schedule staff as well managing time and attendance.
• Project Priorities Milestones:
  • Complete job assignments for IT Governance projects and ITS projects to ensure achievement of established project milestones.
  • Demonstrates practical knowledge of project management principles and tools.
  • Adheres to established TS PMO project methodologies (if applicable).
• Constantly monitor work environment for opportunities for improvement and implement improvement initiatives.
• Help prepare operating, capital and project budgets in support of the ITS financial workflow.
• Customer Service and Departmental Specific Goals:
  • Contributes to the achievement of established department goals and objectives.
  • Adheres to department policies, procedures, quality standards, and safety standards.
  • Complies with governmental and accreditation regulations.
  • Triages incidents and requests; resolves or routes to appropriate person or department.
  • Demonstrates critical thinking skills related to investigating and resolving customer concerns.
  • Builds positive relationships with managers and staff in all areas.
  • Provides a satisfying customer experience by interacting in a kind and pleasant manner.
  • Prioritizes and responds promptly based on severity levels to needs of the customer.
  • Proactively/timely recognize opportunities for service recovery and acts to resolve issues.
• Other duties and/or projects as assigned.
• Adheres to HMH Organizational competencies and standards of behavior.

Education, Knowledge, Skills and Abilities Required:

• Bachelor's degree in IT or other related IT/health field; or a minimum of 4 or more years of experience working in an equivalent technical multi-discipline management position.
• Minimum of 5 or more years of experience in a technical multi-discipline management.
• Prior asset tracking experience.
• Strong organizational and independent thinking skills.
• Excellent written and verbal communication skills.
• Experience with technical documentation.
• Ability to compute hardware and software.
• Requires leadership skills, judgment, creativity, and comprehensive knowledge of the field.
• Ability to manage problems, build collaborative relationships and drive strategic direction.
• Proven maturity and strength in team leadership, team building, and communication, coaching, and providing timely essential feedback to others.
• Demonstrated ability to proactively address problems, situations and meet deadlines.

Education, Knowledge, Skills and Abilities Preferred:

• Information Technology Asset Management (ITAM) tools experience.

Licenses and Certifications Preferred:

• Certified Software Asset Manager (CSAM).
• Certified Hardware Asset Manager (CHAM).
• Information Technology Infrastructure Library (ITIL) V3 certification.

If you feel that the above description speaks directly to your strengths and capabilities, then please apply today