Vice President of Customer Experience - St. Louis, MO
3 weeks ago

Job summary
The Vice President of Customer Experience leads the strategy and execution of customer engagement across Concordia Plans, ensuring that both ministries and individual members receive seamless, value-driven experiences.
Responsibilities
- Lead the development and execution of an integrated customer experience strategy aligned with organizational goals, ensuring consistent service and engagement across all customer segments and channels.
- Oversee departments that directly engage with customers, including Customer Service, Account Management, Education, Wellness Solutions, and Marketing.
Job description
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