Vice President of Customer Experience - St. Louis, MO

Only for registered members St. Louis, MO , United States

3 weeks ago

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Job summary

The Vice President of Customer Experience leads the strategy and execution of customer engagement across Concordia Plans, ensuring that both ministries and individual members receive seamless, value-driven experiences.

Responsibilities

  • Lead the development and execution of an integrated customer experience strategy aligned with organizational goals, ensuring consistent service and engagement across all customer segments and channels.
  • Oversee departments that directly engage with customers, including Customer Service, Account Management, Education, Wellness Solutions, and Marketing.

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