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    Service Writer - Knoxville, United States - RJV Equipment

    RJV Equipment
    RJV Equipment Knoxville, United States

    2 weeks ago

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    Description

    Job Description

    Job Description

    Service Writer Position Description:

    Reports to: Service Manager

    • Greeting customers and writing up what work they want performed.
    • Will require unloading disabled equipment from customer trailer utilizing company provided forklift with necessary lifting equipment, such as strap or chains
    • Park dropped off for service units in correct area of lot with corresponding tag for identification.
    • Open work orders for each piece of equipment checked in.
    • Make calls to customers informing about status of job, any delays, and/or ready for pick-up and facilitate payment when required.
    • Assist customers when arrive to pick up repaired equipment insure payment is collected when required.
    • May be need to assist sales department with loading or unloading of new/used equipment
    • Must be able to lift 50 pounds and have basic equipment knowledge
    • Make follow up phone calls to customers regarding customer satisfaction after repairs.
    • Assist Service Mgr. with any other needs appropriate in service department.

    8:00am - 5:00pm Monday-Friday

    Company DescriptionConstruction equipment dealership for Ditch Witch and construction equipment

    Company Description

    Construction equipment dealership for Ditch Witch and construction equipment
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