Outbound Customer Service Representative - San Francisco, United States - Insight Global

Description

Job Description

Please note: This is a 6-month contract opportunity with the potential of permanent conversion
Please note: This is a fully remote opportunity, candidates should be out of CST, MST, PST time zones

Required Skills and Experience

Minimum of 6 months of experience working remotely in a customer service, business/growth development or outbound sales role

Experience in a high-volume outbound calling role with the ability to make 75+ calls a day without getting burned out

Experience using a MacBook or iMac (Apple laptop/Desktop)

Excellent communication skills, both written and verbal, with the ability to connect with individuals from diverse backgrounds

Strong organizational and time management skills with the ability to balance multiple responsibilities and priorities

Ability to work independently but efficiently from home with the willingness to adapt- this is a start-up environment and things are constantly changing

Nice to Have Skills and Experience

Bilingual in English and Spanish

Experience with Zendesk or Athena Health

Proficient in Google Suite applications

Previous experience working in healthcare/ wellness company or a strong

passion for health, wellness, and fitness

Job Description

Insight Global is seeking an Outbound Customer Service Representative for a telehealth and nutrition client based out of San Francisco. The goal of this company is to help people make healthy changes to their lifestyle by meeting with Registered Dietitians virtually. This is a free benefit through their insurance, and your role will be to call eligible candidates who are referrals from active members to educate them on the client's services and the value of meeting with a Registered Dietitian. You will then sign them up for different packages and get them excited about starting to meet with the dietitian. You are the first point of contact that most people will have, so your ability to connect with people is crucial

The main responsibilities include:

Make high volume outbound calls to referrals who are potential new members and explain the benefits (an average of 70+ calls per day)

Follow a call script without sounding like you are reading off of it- making it sound like your own and be engaging on the phone

Set up packages of appointments with Registered Dietitians

Address any questions or concerns that members may have about tele-nutrition, and escalate any issues to the team leader, as needed