Housing Resident Manager I - - GLENWAY AVENUE, Cincinnati, OH, US
2 days ago
Job description
Join Us in Building Safer Communities
Are you passionate about creating safe, supportive living environments?
We're looking for a Housing Resident Manager to help ensure our apartment communities are secure, welcoming, and well-maintained for our tenants and staff. This isn't just about monitoring buildings — it's about making a real impact in people's lives. From safety walks to tenant support, as the on site Housing Resident Manager you'll be a vital part of a team that's all about community, respect, and service.
What You'll Be Doing:
- Be the eyes and ears of the property — monitor activity through walk-throughs and camera systems to make sure lease agreements and house rules are being followed.
- Conduct regular safety and cleanliness checks around the buildings and grounds — helping maintain an environment everyone can be proud of.
- Communicate regularly with housing leadership, including detailed weekly reports and calls.
- Help identify and resolve issues like sanitation or pest concerns — keeping things clean and livable.
- Support tenants in understanding and following their lease and community rules.
- Accurately log incidents, inspections, and activity using our user-friendly documentation system.
- Step in when needed — from de-escalating situations with professionalism to calling the right emergency services.
- Submit work orders for repairs and maintenance after inspections.
- Notice a change in a tenant's behavior? You'll be a key point of contact to flag concerns early.
- Assist in distributing notices, collecting rent, and maintaining strong tenant communication.
- Keep unauthorized individuals out — helping enforce safe boundaries.
- Participate in ongoing training that keeps you sharp and informed, including Fair Housing laws and crisis protocols.
- Represent the agency proudly in upholding Good Neighborhood Agreements and other community partnerships.
- And yes — be ready to take on "other duties as assigned" with a positive, solutions-first attitude
What You Bring to the Table:
- Clear, confident communication — both in person and in writing.
- Quick thinking and solid decision-making skills in fast-paced situations.
- Tech-savvy enough to manage digital logs and reports with ease.
- Basic understanding of conflict resolution and crisis de-escalation techniques.
- A driver's license, if the position requires occasional travel between buildings.
Requirements:
- High School diploma or equivalent.
- 0–2 years of experience in housing, property support, security, or community services — we're happy to train the right candidate with the right mindset
Essential Functions/Physical Demands:
- Positional: Driving in accordance with job duties assigned. Frequent standing and walking. Occasional sitting.
- Gross Mobility: Rare climbing, or crawling. Infrequent balancing, stooping, kneeling, or crouching. Frequent to constant reaching, and handling.
- May require ability to walk up to 5 flights of stairs consecutively, depending on location.
- Sensory: Rare tasting/smelling. Infrequent use of color vision. Occasional use of far visual acuity, depth perception, and field of vision. Frequent use of near and midrange visual acuity, and visual accommodation. Frequent to constant talking/communicating.
- Ability to operate standard office equipment including computer
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or on the basis of disability.
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