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    IT Technician - Oklahoma City, United States - System One Holdings, LLC

    System One Holdings, LLC
    System One Holdings, LLC Oklahoma City, United States

    4 weeks ago

    Default job background
    Description
    System One is looking to hire an IT Technician for a large utility company in the Oklahoma City area. The ideal candidate will have a minimum of 3-5 years' experience in IT, including Tech Support and Helpdesk.

    Position Description

    Monitor multiple information technology systems and perform incident management and/or address service requests related to IT systems and applications; responsible for IT assets, per defined processes, as required by position.
    • Utilize Service Now and Power BI reports to monitor IT asset health and identify lost or missing assets.
    • Monitor physical inventory in the stock rooms and warehouses to ensure sufficient inventory of desktops, laptops, and accessories are available; prepare shipments to remote sites as needed; track shipments to ensure successful delivery as well as keeping customer updated on shipment status.
    • Assist with asset issues that escalate beyond the status of incident; coordinate with the appropriate team members to troubleshoot and resolve issues.
    • Schedule and coordinate warranty work for desktop and laptops; prepare out-of-date desktops and laptops for recycling; perform work in support of the lifecycle process for the end user technology assets.
    • Receive incoming IT equipment from vendors; prepare and ship IT equipment to company locations.
    • Perform basic application and infrastructure monitoring functions.
    • Create and route basic Service Now Incident tickets to appropriate IT teams and resolve/close IT tickets as they are completed.
    • Triage and diagnose end user technology issues.
    • Assist on facilities' projects that require infrastructure technology.
    • Assist other IT teams in support of their projects in the field that include networking technology.
    • Complete administrative level support duties; collaborate with other IT teams.
    • Perform imaging tasks for new and/or restored desktops and laptops.
    • Regular and reliable attendance is required in performance of job.
    • Employee may be required to perform additional duties as assigned.
    Position Requirements

    Working knowledge relative to:
    • Computer hardware
    • Awareness of networking
    • Communications
    Working knowledge with current infrastructure technologies and the ability to understand and support the following as required by position:
    • Desktop/laptop hardware, operating systems, and Office suite
    • IP networking
    • Event monitoring, logging, and data collection techniques
    • Virtualization technologies
    • Windows desktop operating system
    Working knowledge of current infrastructure technologies and the ability to understand and support the following as required by position:
    • Windows servers
    • Linux Operating systems
    • CISCO switching and routing
    Ability to interact with client calls, provide customer service, and respond to IT requests; an understanding of incident and event handling, escalation, Business IT Automation, and ticketing systems such as Service Now.
    • Experience with the application of math and algebra.
    • Demonstrated ability working with data reporting tools such as Excel.
    • Ability to identify, research, and analyze system hardware problems and perform system evaluations.
    • Demonstrated ability to interact, guide, and communicate effectively with all stakeholders.
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