Bilingual (Spanish) Entry Level IT Specialist - Dallas, United States - Manuel Diaz Law Firm PC

    Manuel Diaz Law Firm PC
    Manuel Diaz Law Firm PC Dallas, United States

    1 month ago

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    Job Description

    Job Description

    OVERVIEW: Manuel Diaz Law Firm, PC. is seeking a dynamic, self-starting individual with vision, initiative, and a demonstrated commitment to serve as an IT Help Desk/ Field Tech.

    REPORTING RELATIONSHIP: Reports to the Chief Legal Officer.

    DUTIES AND RESPONSIBILITIES: The principal duties of the IT Help Desk/ Field Tech will be to provide support in all aspects of IT support Firm Wide. Other responsibilities include:

    • Maintain familiarity and working relationships with firmwide functional teams (server, storage, email, and security teams)
    • Triage service desk request to ensure a timely resolution.
    • Ensure that all critical incidents are responded to immediately during business hours and reasonably after hours.
    • Server virtualization and administration assistance.
    • VIOP and mobile device support.

    QUALIFICATIONS:

    • Extensive knowledge of Windows 10, Microsoft Office 365 cloud services, and Salesforce.
    • Experience in server support and occasional off hours maintenance.
    • Knowledge of basic networking concepts and desktop troubleshooting.
    • Familiarity with Desktop Support including configuration and support of Outlook Email client in a corporate environment Microsoft Windows, DHCP - DNS, Firewall, LAN - Local Area Network, VPN - Virtual Private Network, Wi-Fi, Windows NT, PC Desktop - Workstation, PC Hardware, PC Skills, WPAN - Wireless Personal Area Network, Accounts Provisioning, Active Directory, Information - Network Security, System Administration, Virus Protection, Workflow Processes.
    • Ability to have a flexible work schedule.
    • Capable of handling a busy, diverse workload with minimal supervision.
    • Possess a strong work ethic and a sense of accountability.
    • Occasional travel may be required.
    • Excellent attendance record.

    SALARY: Based on applicant's years of relevant experience.


    Job Type:     Full-time

    Benefits offered:

    • Health insurance.
    • Dental insurance
    • Vision insurance
    • Supplemental insurance
    • Life insurance
    • STD/LTD coverage
    • Paid time off
    • 401 (k)

    Schedule:

    • Monday to Friday