Software Implementation and Support Specialist - Baltimore, United States - Bureau Veritas Group
Description
**(BAPM) Software Implementation and Support Specialist - nationwide**
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**Location:** Baltimore, Maryland, US **SUMMARY:** Bureau Veritas supports a variety of software platforms centered around building/facility: permitting, construction management, capital planning as well as maintenance and operations. The Software Implementation and Support Specialist will gather and analyze clients business, functional and technical requirements to develop and deliver implementation recommendations and a working solution of SaaS applications within project scope. The project scope will involve application configuration, coordinating user acceptance testing, integration with other applications, reviewing and assisting data migration specialists, and training end users on software products. The Software Implementation Specialist will integrate cross functional collaboration with other internal departments such as sales, product, and support to be successful in this role. **ESSENTIAL DUTIES AND RESPONSIBILITIES** *include the following. Other job-related duties may be assigned in conformance with state and federal regulations.* * Provide consultative relationships with clients to define application business requirements.
Gather and analyze clients business, functional and technical requirements to develop and deliver implementation recommendations and a working solution of SaaS applications within project scope. Project scope will involve application configuration, coordinating user acceptance testing, integration with other applications, reviewing and assisting data migration specialists, and training end users on software products.
Integrate cross functional collaboration with other internal departments such as sales, product, and support to be successful in this role.
Create and deliver group interactive training classes both virtually and in person.
Provide technical assistance to site users such as troubleshooting, training, and coaching as required.
Work with users to identify, prioritize, and implement system improvements.
Proactively communicate successes/failures to all internal and external stakeholders.
Protects operations by keeping company information confidential.
Delivers outstanding customer service through timely response and proactive solutions to clients needs.
Demonstrates our companys guiding principles in support of the company's strategic goals.
Follows all documented policies, Standard Operating Procedures, and Work Instructions applicable to the position and support of our companys quality standards.
Maintains safe and clean work area by complying with all procedures, rules, and regulations.
May be required to work overtime with prior authorization from supervisor.
Ability to work from remote location.
Ability to travel, on average, up to 50**%** of time to client sites across the U.S. via plane and driving during training periods as determined based on the project location. Qualified candidates should be trained and deployable within 2-4 months. Overnight stays away from home may be required.
**SUPERVISORY RESPONSIBILITIES** : **QUALIFICATIONS:** *To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions* . **Education and/or Experience:**
+ Preferred B.S. or B.A. Degree in instructional design, business management, computer science or related field.
+ 2+ years of experience in customer service, professional services, or consulting experience.
+ Preference given to those candidates with proven e xperience with software integration or implementation.
+ Not required but highly desired candidates with experience and/or familiarity with buildings systems (Building Envelope, MEP, Finishes), construction management, and maintenance/operations practices.
+ Possess a strong working knowledge with Microsoft Office Suite (MS Excel, Word, PowerPoint)
+ Excellent written, oral, and interpersonal communication skills **Qualifications:**
+ Personal credit sufficient to charge business travel expenses of up to $3,000 required.
+ Must have a clean driving record
+ Must have a cell phone and supply your own internet service.
+ Must be able to work from a remote location
+ Must be willing to fly and live near (or be willing to relocate to) a major metropolitan area with reasonable access to a major airport.
+ Ability to travel, on average, up to 50**%** of time to client sites across the U.S. via plane and driving during training periods as determined based on the project location. Qualified candidates should be trained and deployable within 2-4 months. Overnight stays away from home may be required.
+ Must have a cell phone and supply your own internet service. **Soft Skill Qualifications:**
+ Good verbal and written communications skills; good analytical skills and detail-oriented; ability to perform multiple tasks in a fast-paced environment; strong time management skills and ability to adhere to deadlines while maintaining accuracy; willing to challenge and ask questions; driven to achieve; ability to work independently, as well as in a team environment.
+ Establish and maintain effective working relationships with BV employees and customers. **PHYSICAL DEMANDS:** The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the on-site duties of this job, the employee is frequently required to: * talk or hear
stand, walk, and sit
use hands to finger, handle, or feel and reach with hands and arms
occasionally lift and/or move up to 30 pounds. When traveling to client sites there is the possibility there are things to move boxes, chairs, tables to present.
Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus.
Ability to travel, on average, up to 50% of time to client sites across the U.S. via plane and driving as determined based on the project location.
***Nothing in this job description restricts managements right to assign or reassign duties and responsibilities to this job at any time.*** *EEO/AAE: Bureau Veritas is an Equal Opportunity Employer. M/F/V/D are encouraged to apply. All qualified applicants will receive consideration for employment without regard to race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, gender, marital status, protected veteran status, sexual orientation or any other characteristic protected by law. All qualified applicants, including individuals with disabilities, disabled Veterans, or Veterans with service-connected disabilities, are encouraged to apply. We value the service Veterans have given to our country and we strongly support the hiring of returning Service Members.* *Our company is a federal contractor and requests priority referrals of M/F/V/D. Questions: Jennifer Dodson, * *Please understand that this offer does not create a contract of employment for a definite term or a contract of continuing employment. This employer is an at-will employer and either party can terminate the relationship at any time with or without cause and with or without notice.* Provider Description Enabled SAP as service provider
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