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- Has a regular communication process for new clients that includes caregiver introductions, first day of service calls, and a visit within the first 30 days of service.
- Ensures that clients and their families are satisfied with the Senior Helpers services, works to find solutions with the appropriate employees and/or family members.
- Calls all clients on a bi-monthly basis to assess the quality of services as well as the client and family satisfaction and happiness level.
- Edits the client care plans as needed.
- Coordinates client activities such as field trips, and in-home activities.
- Communicates and assists with scheduling if care givers schedules need to be changed.
- Conduct bi-monthly site checks of each caregiver to ensure care plans are being implemented correctly, policies and procedures are adhered to, and all job duties are performed in a manner that is satisfactory and meets the Senior Helpers brand expectations.
- Generates up to 20% internal growth each month.
- Completes assessments and works toward revenue goals (in the absence of a Business Development Manager who completes assessments).
- Manages the client contact board.
- Updates the client retention dashboard on a weekly basis and creates a plan for replacing lost hours and proactive care management weekly.
- Distribution and management of the client newsletter.
- Optional after hours paid on-call rotation as needed (no more than 7 days at a time)
- Represents Senior Helpers at networking events and contributes to the marketing face of the company.
- Other duties as assigned.
- Previous industry experience required.
- Must have reliable form of transportation for commuting to our Timonium Office.
- Must have exceptional organizational skills, attention to detail, and the ability to prioritize in a changing environment.
- Must have excellent verbal communication skills and follow-up skills with prospects, clients, and client families.
- Ability to quickly build rapport with people of all cultures.
- Creative, innovative, and problem-solving abilities necessary.
- Proactive problem prevention and issue resolution leadership ability.
- Minimum of one year experience managing clients.
- Ability to visit client homes in the assigned territory.
- Bachelor's degree and three years of related work experience strongly preferred.
- Proficiency in Microsoft Word, Excel, internet, and Outlook required.
- Ability to learn other software programs quickly.
- Ability to work independently and as part of a team.
- Competitive pay
- Growth potential within the Senior Helpers organization
- Comprehensive Medical, Dental, Vision health insurance with a generous percentage paid by the company.
- Company paid Life Insurance, AD&D, and Short-Term Disability
- Competitive group rates for Voluntary Long-Term Disability
- 401k with excellent matching
- Paid vacation, personal days, and holidays. We also offer a paid day off for your birthday
- Allowance reimbursement for Gym Membership
Client Services Coordinator - Lutherville Timonium, United States - Senior Helpers
Description
Role: Client Services Coordinator
Type: Full Time
Overview
If you have customer service experience this is the perfect job for you
The Client Services Coordinator assists in developing client services as well as caregivers for the Senior Helpers office. This includes meeting goals for retention of clients and managing the growth of hours from current clients. This is an in-office role.
Key Responsibilities:
Qualifications:
Benefits:
An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.