Customer Service Coordinator, Special Orders - New York City, NY, United States - The Judge Group

Description

Customer Service Representative - Special OrdersAs a Customer Service Representative - Special Orders, you will be the initial point of contact for customers with inquiries or issues related to our products and services


Your primary responsibilities include:

Handling Special Orders:
Assist retail partners and customers via phone and email regarding special orders.
Communicate with domestic and international third-party retailers to address customer questions.


Authentication and Liaison:
Collaborate with the certificate department to authenticate purchases made through special orders.
Serve as a liaison between third-party retail customers and our manufacturing office, ensuring smooth communication and resolution.


Logistics and Quality Assurance:

Receive and inspect incoming packages related to special orders, resolving any issues with shipping carriers (such as FedEx and UPS).Ensure timely repair completion and fulfillment for special orders, including proper packing, shipping, and returns.

Customer Relationship Management:
Listen to customer concerns and proactively work to enhance customer loyalty.

Act as the main point of contact for customer inquiries related to repairs, sizing, authenticity, sales, trunk shows, and the overall experience.

Requirements:
To excel in this role, you should meet the following criteria:Fluency in English: Effective communication is essential

Experience:
Ideally, you should have 1-5 years of experience in customer service or call center roles

Technical Skills:
Proficiency in Excel and Word

Interpersonal Skills:
Excellent communication skills and the ability to build trust with customer accounts

Adaptability:
Thrive in a fast-paced, high-volume environment, demonstrating proactivity, motivation, dedication, and initiative

Time Management:
Proven ability to meet strict deadlines.