Night Auditor - Teton Village, United States - Gravity Haus Inc

Description

Gravity Haus is seeking a Night Audit to join our growing team. The ideal candidate is a resourceful, self-motivated team player who's comfortable jumping into new tasks and challenges.

That's where YOU come in

Who You are...

• You're a resourceful and self-motivated team player who's comfortable navigating ambiguity and carving a new path with minimal direction.
• You're able to adapt dynamically to shifting internal and external conditions.
• You have exceptional emotional intelligence and interpersonal skills, with the ability to build strong working relationships with team members and stakeholders at all levels.
• You can anticipate guest needs and consequences and adjust accordingly.
• You're a true team player who can find win-for-all solutions.
• You have excellent written and spoken English skills
• You excel at problem solving
• You are organized and innovative
• You voice your opinions and share ideas and best practices
• You collaborate to work smarter, not harder
• You have an appreciation for and commitment to the outdoors, sustainability, and your own personal growth.
• You have an appreciation for and commitment to the outdoors, sustainability, and your own personal growth.

• Ensure the consistent execution of service standards
• Cultivate friendships and loyalty within the Gravity Haus community
• Assess, optimize, and manage room blocking, guest requests, bedding needs
• Check in and check out protocols with usage of the PMS system
• Daily use of Alice software to connect with guests and report maintenance issues
• Communicate efficiently with all Gravity Haus divisions to create a memorable guest experience.
• Make keys, assist with guest room orientation and property orientation
• Educate guests on our Gravity Haus Membership benefits
• Provide anticipatory guest service to ensure a comfortable stay
• Address any guest concerns, engineering emergencies and follow appropriate phone tree communication if needed
• Reply to reservations inquiries from direct guests and partners.
• Collectively work towards driving revenue across the Gravity Haus family.
• Be a bridge between engineering, housekeeping, all operations and front desk
• Resolve guest billing issues and concerns
• Participate in company meetings and communicate on the intercompany Slack channels.
• Be a Gravity Haus Ambassador with an active part in our mission and vision.
• Provide a genuine and elevated guest experience with a community focus, sustainable approach and driven attitude. Ensure all arrivals have been checked-in and night audit process is followed
• Ensure that the Guest request log, welcome call log, and complaint log are completed and followed up.
• Look at inventory and shift the room inventory if necessary. Ensure all rooms are blocked for the next two days.
• Ensure all registration cards have signatures, credit cards on file , and are completed as necessary.
• Review and execute the night audit checklist
• Ensure all rooms are filed under the correct room number and name.
• Ensure bucket checks are done at least once per shift and all problems remedied before shift end.
• Ensure emergency reports are printed and filed correctly.
• Deliver amenities, luggage assist, maintenance duties
• Responsible for handling a cash bank, signing in and out.
• Must follow division resort grooming standards
• Bring your personality to work
• Have FUN
• Be an Ambassador for Gravity Haus, sharing our mission and and vision to build our globally conscious community for the modern adventurers

• Keep Growing
• Bring Others Along
• Create Powerful Moments
• Be "All-In" + Go the Distance
• Make it Better than You Found It

• 1 plus year of front desk experience preferred
• High school diploma or equivalent degree

• Ability to stand for long periods of time

• Benefits for full time regular team members include health insurance options, 401K with company match, and Gravity Haus All In in Membership. For part time employees, benefits vary.
• Employee housing available