Desk Clerk Super 8 - Hagerstown, MD
Only for registered members Hagerstown, MD , United States
1 week ago
Job summary
Necessary to work variable shifts including WEEKENDS and holidays Must have Hospitality experience The Guest Services Associate will be responsible for providing excellent guest service as it pertains to guest registration checking out of hotelResponsibilities
- Responsible for the Guest Services function of the hotel Promptly greet guests in a friendly and professional manner Complete guest registration process issue unit keys and provide resort information and area attractions details and directions Accurately process all cash and credit card transactions in accordance with established procedures Balance all cash receipts and work performed during shift perform a bucket check on shift post all guest charges complete cashier and other reports preparing deposit counting securing of assigned bank Complete check-out procedures compute bills verify that the correct charges and credits are posted to the corresponding guest folio collect payment makes changes as required May routinely reserve confirm guest reservations for individuals or groups that are requested either by phone or from within the company process cancellations revisions updates on changes Make pre-arrival informational calls to booked incoming guests confirm cancel reservations for guests answer questions pertaining to their reservations Provide quotes for room rates.
- Maintain positive guest owner associate relationships Respond appropriately to guest inquiries concerns ensure total satisfaction Resolve issues escalate any outstanding inquiries or concerns management require monitoring follow-up recommendations Promote team quality through daily communications coordination other departments.
- Cultivate Count On Me Culture Continuously exhibit companys Count on Me philosophy responsive needs our clients associates every way deliver great experience.
Job description
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Needed to work variable shifts to include WEEKENDS and holidays. Must have Hospitality experience. · Promptly greet guests in a friendly and professional manner. · Complete guest registration process, issue unit keys, and provide resort information and area attractions details an ...