Service Manager - Norwood, United States - Woodstockharley Dav

Description

Central Buick GMC We are part of AutoGroup based in the Boston Area.

We are fueled by our goal to be #1 in sales and service in the communities we serve, while redefining the car buying experience and delivering personalized customer service to our customers.

We believe in empowering our employees to delight our customers, by fostering an entrepreneurial and creative culture. If you are an out-of-the box thinker, looking for a challenging and rewarding opportunity with a company that growing.
We are seeking a talented, ambitious, and experienced individual to lead and supervise our Service Department.

He or she will set and achieve a vision of operating the department at maximum production, building a loyal clientele, maintaining good employee relationships, setting and obtaining sales and profit objectives, and maintaining service records.

Above all else, the Service Manager is responsible for ensuring customer satisfaction. The Service Manager will report to the Service Director and work with our management team to meet these goals.


Some responsibilities include:
.
Cooperate with all other dealership managers to work toward overall dealership vision
Hire, train, motivate, counsel and monitor the performance of all Service Department staff.
Prepare and administer an annual operating budget for the Service Department.
Maintain reporting systems required by general management and our brands.
Must conduct periodic self-inspection within the Service Department and recommend and document needed actions for improvement.
Conduct department meetings with employees to discuss activities and problems of mutual interest.
Provide direction to the dealership's BDC so that they can successfully support the Service Department
Foster positive employee morale.
Report to management any circumstances that compromise the integrity of the dealership.
Conduct annual reviews to appraise performance and recommend compensation plans and adjustments.
Create and control budgets for personnel and other expenses normally administered by service management.
Assure proper Repair Order flow to satisfy warranty/dealership/business office requirements.

Monitor Repair Order trends, such as number of Repair Orders completed, number of items per Repair Order, dollar sales per Repair Order, dollar sales per Service Advisor, etc.

Ensure that customer inconveniences, complaints and misunderstandings are proactively addressed fairly and quickly.
Determine staffing requirements.

Hire and maintain a technical production staff that can perform all types of mechanical repair and maintenance work on the vehicles.

Understand, keep abreast of and comply with federal, state and local regulations that affect service operations, such as hazardous waste disposal, OSHA right-to-know, etc.

Understand the manufacturer's warranty policy and procedures.
Enforce Factory Policy and Procedures.
Ensure that the work areas and customer waiting area are kept clean.
Maintain a high level of shop cleanliness, equipment repair and general shop appearance.
Perform other specific assignments as directed by dealership management.

Qualifications:
Five years of experience in an auto repair facility or dealership
Two years of supervisory experience
Excellent communication, supervisory and managerial skills
Ability to operate the department according to dealership guidelines
Must have valid in-state driver's license and have and maintain an acceptable, safe driving record and safe driving habits in order to drive both customer vehicles and a demonstrator vehicle
Must be insurable
Must be a team player with impeccable honesty and integrity
Maintain a high level of professional personal appearance and conduct
What We Offer
Medical and Dental
401K Plan
Paid time off and vacation
Growth opportunities
Paid Training
Employee vehicle purchase plans
Family owned and operated
Long term job security
Health and wellness
Flexible Work Schedule
Saturday Lunches
Discounts on products and services
Please email for a CONFIDENTAL Converstaion.
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Date: 12/24/2023

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