IT Support Technician - New Boston, United States - Reefer Peterbilt

Description

Job Type

Full-time

Description

Reefer Peterbilt is a second-generation family-owned full-service medium & heavy-duty truck dealership looking for a IT Support Technician at our New Boston location to support our computing environment. The ideal candidate will possess a strong foundation in IT support, a passion for technology, and experience in environments related to dealerships.

Key Responsibilities:

• Provide technical assistance and support to dealership staff.
• Install, diagnose, repair, maintain, and upgrade all dealership computer hardware and equipment.
• Ensure seamless integration and functionality of desktop computers with dealership-specific systems (CRM, inventory management, etc.).
• Provide hands-on support for network-related issues, including LAN/WAN and VoIP systems.
• Manage user access, system security, and data integrity for computing environments.
• Conduct training sessions for staff on new software/applications relevant to dealership operations.
• Offer exceptional customer service to all staff, addressing IT-related incidents and requests promptly.

• High school diploma or equivalent, Associate's degree preferred.
• Proven experience as an IT Support Technician, supporting Windows, Active Directory, Microsoft365.
• Experience with Mobile device management including IOS and Android devices.
• Strong understanding of computer hardware, software, printers/copiers, and network systems.
• Experience using a ticketing system, where all requests are logged and resolved within established SLA's.
• Familiarity with dealership management software and automotive industry-specific applications is a plus.
• Excellent problem-solving skills and the ability to perform under pressure.
• Outstanding communication skills, capable of explaining technical issues in simple terms.
• A commitment to maintaining the highest level of customer satisfaction.
• Relevant certifications (e.g., CompTIA A+/Network+, Microsoft Certified Professional) are desirable.
• High level of organizational skills and ability to handle multiple projects simultaneously.

• Health (BCBS), Dental (Delta), Vision (VSP), and Life Insurance
• Paid vacation time
• 401K plan with company participation
• Weekly pay schedule