Campaign Launch Specialist - Houston, TX
1 day ago
Job description
Job Description
The
Campaign Launch Specialist
plays a key client-facing role in supporting the successful and timely launch of multi-media campaigns—including banners, social media, branded content, streaming video, and more. This position is responsible for gathering essential information from clients to ensure campaign accuracy, alignment with objectives, and seamless execution. Working closely with sales and internal teams, the Campaign Launch Specialist translates client needs into structured, actionable items while maintaining clear communication and delivering exceptional service. A foundational understanding of digital advertising is required, including display, social media, search engine marketing (SEM), email marketing, website solutions, and more.
Responsibilities:
- Act as a liaison for clients at Closed-Won, guiding them through the onboarding and campaign launch process from contract execution to campaign launch and ensuring a seamless, positive experience.
- Manage the end-to-end creative process by securing client assets; documenting build needs in succinct creative briefs; collaborate with third-party vendors or in-house design teams; and oversee the review and approval process to ensure timely and accurate creative deployment.
- Review and verify all finalized sales details—including client confirmations, rate structures, budget allocations, and approval documentation—to ensure accuracy and readiness for execution.
- Own the post-sale setup by validating campaign objectives, collecting creative assets, and facilitating access to analytics platforms, ad platforms, and other tracking or reporting tools.
- Coordinate with cross-functional teams—including Ad Ops, Creative, and Product, and agency partners—to align deliverables, set clear execution timelines, and ensure all launch components meet internal standards.
- Monitor campaign timelines to ensure adherence to service-level agreements (SLAs), proactively addressing potential delays and clearly communicating timeline adjustments to relevant stakeholders, especially those that may impact revenue recognition.
- Deliver exceptional client service by acting as a trusted advisor and problem-solver for both sales and clients, responding promptly to inquiries, addressing escalations, and ensuring satisfaction throughout the campaign launch lifecycle.
- Serve as a point of escalation for internal teams and clients, applying critical thinking and cross-functional coordination to deliver timely and effective resolutions.
- Contribute to departmental success by supporting team goals, embracing process improvements, and fostering a collaborative, performance-driven environment.
- Build and nurture long-term client relationships by consistently delivering high-quality service, maintaining open communication, and demonstrating a deep understanding of client goals and business needs.
Minimum Qualifications:
- 1–3 years of experience in digital advertising, marketing support, sales operations, or a client-facing coordination role (media or agency experience a plus).
- Proven ability to gather, validate, and organize information to drive successful campaign launches.
- Strong understanding of creative design, layout, and marketing messaging is a plus.
- Exceptional organizational skills with the ability to manage multiple projects simultaneously.
- Excellent communication skills—written, verbal, and presentation.
- Ability to thrive in a fast-paced, high-growth environment.
- Self-starter with strong attention to detail and follow-through.
- Proficient in Microsoft Office, including Excel, Word, and PowerPoint.
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