Patient Service Representative Hematology/Oncology Full Time Days - Knoxville, TN
2 days ago
Job description
BASIC PURPOSE OF THE JOB
To greet patients and ensure all information is gathered for efficient encounters and billing outcomes.
REPORTS TO
- Practice Manager/Lead
JOB REQUIREMENTS
Supervisory Responsibilities: No
Minimum Education: High School Diploma/GED
Degree: General
License/Certification Required: None
Minimum Work Experience: 1-2 years in Medical Office setting preferred
REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES
- Ability to multi-task while presenting a positive and comforting presence with patients and families.
- Efficient typing, filing and troubleshooting skills.
DUTIES AND RESPONSIBILITIES
- Answers incoming telephone calls in a courteous and helpful manner.
- Opens and routes incoming mail in a timely manner.
- Retrieves patient charts prior to visit and provides schedule to providers and staff.
- Registers new patients and updates patient information in scheduling system.
- Verifies and creates subscriber information in computer system.
- Copies, files and retrieves medical records as requested.
- Places calls to remind parents of appointment date and time.
- Schedules follow-up appointments and provides any necessary forms for parents.
- Demonstrates respect and regard for the dignity of all patients, families, visitors, and fellow employees to ensure a professional, responsible, and courteous environment.
- Maintains confidentiality of all hospital and patient information at all times as observed by management and peers.
- Patient/Family Complaints are handled in a confidential, timely and professional manner.
- Fosters mature professional relationships with fellow employees in a courteous, friendly, manner as measured by management observation and peer input.
- Completes all ETCH and practice required training and CBL requirements.
- Willingly accepts any other assignment that may be requested.
- Utilizes hospital resources and time respectfully and accountably. Works as effeciently as possible to ensure best use of time.
PHYSICAL REQUIREMENTS
- Note: Reasonable accommodations may be made for individuals with disabilities to perform the essential functions of this position.
- Light lifting, pushing and pulling is required for 1-20 lbs occasionally and frequent moving of objects of less than 10 lbs is required. Frequent sitting with some walking, standing, squatting, bending, and reaching is required. Keyboard/computer use and/or repetitive motions may be required.
Come work where you can make a difference everyday.
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