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- Supporting the management team, the candidates will provide support to the Senior Leadership Travel Kits supporting voice, video, and data connectivity while on travel
- Acquire and configure mobile voice, data, and video systems while maintaining configuration management throughout their systems engineering life cycle.
- Provide on-call 24 x 7 x 365 Service Desk support to respond and resolve all voice, data, and video related issues in direct support for the Senior Leadership.
- Provide technical expertise to resolve network and other operational events and trouble tickets associated with secure mobile voice, data, and video services
- Provide remote operations and management as well as on-site maintenance as required for operational support for secure mobile voice, data, and video services
- Perform technical refreshment of secure mobile voice, data, and video systems according to IT and telecommunications standards
- Review SOPs and concepts of operations (CONOPs) relating to the Executive Telecommunication Services office, identify gaps, and update SOPs
- Develop documentation required to update authorizations to operate (ATOs) when equipment is added or changed
- Maintain all warranties and vendor support contracts for secure mobile voice, data, and video equipment acquired through the contract
- BS degree and 2+ years experience with Network Support, Desktop Support, and Network/Desktop equipment.
- Experience in network management and local area network design and implementation.
- Ability to work in a dynamic and demanding work environment.
- Ability to brief staff members to and contribute solutions to decisions.
- Work cooperatively as a team member and provide recommendations to DHS building effective customer relationships.
- Knowledge of ITIL principles.
- Ability to work independently with minimal or no oversight.
- Experience providing Premier Deskside support to VIP customers;
- Experience with provisioning, operating, and maintaining travel kits to include COMSEC configuration
- Strong written and verbal communications skills.
- Experience providing remote and onsite support for Mobile Devices, Laptops, Printers, and A/V equipment.
- Strong customer relationship management skills.
- Experience developing customer briefings, presentations.
- Experience managing project development teams in software development, infrastructure management, or system transitions.
- Experience in supporting design reviews.
- Experience in developing customer requirements, test/evaluation criteria, and project dependencies
Executive Support Staff Engineer with Security Clearance - Lorton, VA, United States - Base One Technologies
Description
Our Lorton VA based client is looking for an Executive Support Staff EngineerThis position requires an active Top Secret/SCI
If you are qualified for this position
Please email me your updated resume in word format to Primary Responsibilities
Potential for Telework:
No
Clearance Level Required:
Top Secret/SCI
Travel:
Yes, 10% of the time
Scheduled Weekly Hours: 40
Shift:
Standard Plus On Call