- Provides constant, attentive, and friendly service to customers at all times.
- Greet guests, assign, and escorts them to tables and provides information regarding the food outlet including menus, liquor lists and specials.
- Clear and wipe tables, chairs, counters, floor, walls, sink and all beverage service areas.
- Carries dirty dishes to dishwashing area and ensures empty tubs are available.
- Scrape food from dirty dishes and wash them by hand or place them in racks or on a conveyor dishwashing machine.
- Washes, peels, cuts, and seeds vegetables and fruits,
- May measure and mix ingredients according to recipe to prepare food.
- May be required to complete transfers, orders, requisitions, waste sheets and monitor product levels for proper inventory.
- Delivers food to tables/bar.
- Busses tables and assists other staff as needed.
- Prepares beverages and expedites food orders
- May brew coffee, stock, and fill beverage containers, condiments, and ice bins.
- May check for proper temperature and time control or all items on the food line and record data.
- Other duties and responsibilities as required by department and venue standards.
- Delivers Spirit Mountain's Spirit of Excellence by consistently modeling attitudes and behaviors in alignment with SMGI's Pride Values, Brand Promise and Business Vision.
- Learns, comprehends, and complies with all Company and departmental policies and procedures, MICS, gaming regulations and Title 31 Regulation requirements.
- Follows all Corporate and departmental safety policies and procedures, including all applicable H.A.C.C.P. guidelines in kitchen operations.
- Principles, practices and processes of food and beverage preparation and delivery.
- Principals, practices and processes of safe food handling and safe work practices.
- Symbols of danger, poison, and hazards.
- Providing excellent guest service.
- Serving food & beverages.
- Recognizing and correcting situations that are unhealthy or may lead to poor customer service.
- Ability to communicate information effectively and accurately to internal and external customers, both orally and in writing.
- Ability to operate a computer-based POS system.
- High school diploma or general education degree (GED); and a minimum of three months related experience and/or training; or equivalent combination of education and experience.
- Low-security gaming license issued by the Grand Ronde Gaming Commission.
- Oregon Food Handler's Permit required.
- State of Oregon Food Handler's Certificate.
- State of Oregon Liquor Control Commission Server's Permit.
- Must be at least 18 years of age.
- Due to the nature of the interactions with other employees and the public we serve, employees may be required to provide documentation of or receive, certain health vaccinations.
- Must be able to stand and/or walk for up to 8-10 hours in a shift.
- While performing the duties of this job the employee is regularly required to stand, walk, use hands to finger, handle, feel, reach with hands and arms, climb, or balance, talk or hear, stoop, kneel, crouch, crawl, and taste or smell. The employee must frequently lift and/or move up to 50 pounds Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
- While performing the duties of this job the employee is occasionally exposed to extreme cold and extreme heat, wet and/or humid conditions, moving mechanical parts, toxic or caustic chemicals, fumes of airborne particles, vibrations, outside weather conditions, risk of electrical shock, and is regularly exposed to tobacco smoke. The noise level in the work environment is usually moderate to loud.
- Areas of assignment may be restricted to employees under 21 years of age.
- Equipment utilized includes: personal computer, standard office equipment, box knife, card board crusher, and tools and equipment normally used in cleaning and maintaining food and beverage areas such as coffee urns, dishwashing machines, espresso machines, push carts, trays, bus tubs, utensils and serving plates, telephones, audio/video equipment, and two-way radio.
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Hospitality Attendant - Grand Ronde, United States - Spirit Mountain Casino
Description
POSITION DESCRIPTION
TITLE:
Hospitality Attendant
LAST UPDATED:
September 20, 2023
DIVISION:
Guest Services
DEPARTMENT:
Food & Beverage
REPORTS TO:
FLSA STATUS:
Non-Exempt
COMP LEVEL:
4
________________________________________________________________
The intent of this position description is to provide a representative summary of the major duties and responsibilities performed by this position.
Summary:
The Hospitality Attendant supports the Food and Beverage FOH & BOH areas and provides the opportunity for individuals to gain knowledge and experience of the Food and Beverage Casino industry by performing the duties of the following positions as assigned.
These positions include the following, but not limited to; Food & Beverage, Mountain View Sports Bar and Amore departments; Busperson, Food Runner, Banquet Attendant, Dish Machine Operator, and Prep Cook.
This position is a non-tipped with dual rate options.Essential Job Functions may include any of the following:
Spirit Mountain Standards:
Required Knowledge of:
Required Skill in:
Education, Experience, Licenses, Registrations, and Certifications:
Environmental Factors and Conditions/Physical Requirements:
Equipment and Tools Utilized:
The above statements are intended to describe the major duties and responsibilities performed by this position and the employee acknowledges receipt of the job description.
Authorized Signature Date
______________________________________________________ ___________________
Employee Signature Date
