Customer Service Representative - Raleigh, United States - Transdev
Description
Customer Service Representative Raleigh , North Carolina **Overview**
Transdev is the largest private sector operator of multiple modes of passenger transit in North America, providing bus, rail, paratransit, shuttle, sedan and taxi services. We manage over 200 transportation contracts for cities, transit authorities and airports, providing safe and sustainable mobility solutions. Our mission is to improve public transportation, to enhance quality of life and combat global warming. The CSR (Customer Service Representative) investigates, resolves, documents, and responds promptly to basic customer complaints and positive feedback in accordance with company policies and procedures.
**Job Title:** **Customer Service Representative**
**Department:** Budget & Finance
**Location:** Moore Square Information Booth
**Pay Grade:** 500: $31,200
**FLSA Status:** Non-Exempt
**Job Summary:**
Under the supervision of the Director of Budget and Finance, the Customer Service Representative must have the ability to exercise sound judgment, exhibit problem-solving skills, prepare highly accurate and timely financial reports, and possess superior customer service skills when dealing with the public. The individual in this position is required to comply with established departmental policies and procedures.
**Responsibilities**
**Essential Job Responsibilities**
Greet the public; sell bus passes.
Provide GO Raleigh bus route schedule information at all levels of service - either in person or over the telephone.
Respond to walk-up customer inquiries; and receive customer service complaints, which are to be forwarded to the appropriate departments.
Responsible for the sales and inventory of GO Raleigh Bus Passes, Regional Bus Passes and ART Tickets. All receipts of cash, checks, and credit card sales are reported to the Finance Department and deposited daily.
Remit a daily sales forms; reconcile and maintain actual sales and cash/checks to on-hand inventory.
Prepare corresponding daily bank deposit tickets based on a reconciliation of daily sales.
Monitors timeliness of bus routes at this station and collects other transit data as requested.
Performs other related duties as may be assigned.
**Qualifications**
**Knowledge Required By the Position:**
Knowledge of geography of the City and location of major landmarks.
Knowledge/experience in performing basic business mathematical functions.
Skilled in both verbal and in written communication.
Skilled in basic cash management (cash register) functions.
Skilled in operating a multi-line telephone system and PC (MS-Word and Excel).
Skilled in handling and/or resolving problems. This is *essential* .
Skilled in organizational and time management skills, applicable to the location.
Skilled in safeguarding the assets (funds) of Capital Area Transit.
Skilled in preparing accurate and timely accounting and recordkeeping reports.
Ability to exercise sound judgment, exhibit problem-solving skills,
Willingness to work flexible hours at Moore Square Information Booth; to cover breaks, sick and/or vacation leaves, and rotational Saturday schedules as required.
**Physical Demands:**
Ability to sit or stand for prolonged periods of time and operate telephones, computers and two-way radios.
Must be able to deal with hectic and stressful situations handling multiple phone calls and customer issues.
CSR must be calm, objective, and in control of the situation at all times.
**Work Environment:**
All tasks are performed at the Moore Square facility.
Individuals must be able to work independently on complex issues.
**Supervisory Controls:**
Reports to the Director of Budget & Finance
**Supervisory and Management Responsibility:**
None
**Job Locations** *USA-NC-Raleigh*
**Posted Date** *9 hours ago* *(2/25/2022 8:36 AM)*
***Requisition ID*** * *
***Position Category*** *Customer Service/Call Center/Dispatch/Reservationist/Scheduler*
***Internal Reference*** *248*
***Company/Division*** *Transdev Services*