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Field Service Technician - Watertown, United States - Xerox
Description
Press space or enter keys to toggle section visibilityCity
Arlington, Cambridge, Lexington, Marlborough, Newton, Waltham, Watertown, Wellesley
State/Province
Massachusetts
Country
United States
Department
Technical Customer Services
Date
Monday, April 8, 2024
Working time
Full-time
Ref#
Job Level
Job Type
Experienced
Job Field
Technical Customer Services
Seniority Level
Entry Level
Currency
USD - United States - US
Annual Base Salary Minimum
28,920
Annual Base Salary Maximum
57,840
The salary range above represents the low and high end in the local currency of Xeroxs salary range for this position and is reflected in an annualized amount.
Actual salaries will vary based onfactorsincluding, but not limited to, geographic location, market competition, and/or the successful applicants education, experience,knowledge, skills,and abilities.
The range listed is just one component of Xeroxs total compensation package for employees.Employees are also afforded acomprehensive suite of benefits, to view those details please visit Xerox Careers for your applicable country.
If you are not reviewing this job posting onXerox Careers , we cannot guarantee the validity of this posting. For a list of our current internal postings, please visitXerox Careers .Hourly:
Hourly rates for this position can be shared with youper yourlocation, thisrate will fall within theposted range.
Description & Requirement-
Press space or enter keys to toggle section visibility
About Xerox Holdings Corporation
For more than 100 years, Xerox has continually redefined the workplace experience.
Harnessing our leadership position in office and production print technology, weve expanded into software and services to sustainably power todays workforce.
From the office to industrial environments, our differentiated business solutions and financial services are designed to make every day work better for clients no matter where that work is being done.
Today, Xerox scientists and engineers are continuing our legacy of innovation with disruptive technologies in digital transformation, augmented reality, robotic process automation, additive manufacturing, Industrial Internet of Things and cleantech.
Learn more atand explore our commitment to diversity and inclusion.
We're
an industry leader
that's
rapidly growing our Technical Services division and have an immediate need for professional
field service technicians
to delight our customers
.
Primary Responsibilities:
Provide outstanding service to our clients
. It is imperative that
our customers
devices
are working correctly, and that
they
receive top-notch service at all times
.
Use electro-mechanical skills to repair devices
.
Xerox
provides
training by certified instructors, as well as online and in-house training. A good foundation of electrical and mechanical knowledge will help you learn
our industry
quickly.
Achieve key productivity goals
.
This includes 5 gross calls per day, an efficiency rating (fixing it right the first time) of 50% or higher, response time commitments between 2-4 hours, and keeping parts costs to a minimum.
Skills and Qualifications:
Electro-mechanical experience including
using a multi-meter to troubleshoot electrical circuits, and the ability to read and
comprehend
electrical schematics to properly troubleshoot systems. This could include past roles as a
Military or Veteran
with electro-mechanical experience,
HVAC
/Cable Internet
technician, Electrician, Automotive
Mechanic
or Repai
r.
Superior time management skills and RELIABILITY
. Our customers are counting on you. If
you're
a "10 minutes early is on time, and on time is late" person, we want to talk about your career goals
We value dependable employees who are eager to meet deadlines.
Valid driver's
license
&
appropriate insurance
coverage
.
A Motor Vehicle Record (MVR) is included in our technician background check.
T
his is an extremely active position that requires
the
ability to lift 50 pounds
,
walking, standing, squatting, bending, and driving for over 50% of the workday
.
Safety is our top priority especially around
electrical components.
Heres
what success looks like in the first 60
days:
You have
successfully navigated through our new hire training
and
completed the technical training courses
which ha
ve
set you up for success in the following categories:
Comprehensive understanding of our company and customer service culture.
Clear
expectations in reference to
call load
, territory alignment
and client satisfaction.
Thorough knowledge base of the equipment and inventory needs to support your territory.
Actively and correctly completing service calls independently.
Additional Benefits:
Substantial growth opportunities for future career development within a supportive and collaborative company culture.
Full medical/dental/vision, wellness credits, and a company contribution to a Health Savings Account and 401k matching.
Paid time off, plus holidays and personal days.
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