Jobs
>
Austin

    Front Office Manager - Austin, United States - Moody

    Default job background
    Description

    Are you a desk clerk ready for your next move? Do you have Hilton systems experience? We are looking for a Front Office Manager to assist in leading our front desk teams to excellence This is a unique position with the oversight of a dual brand and dual trained team shared between two properties that share a parking lot.


    The Front Office Manager leads all Front Office operations to achieve high levels of customer satisfaction by providing quality service, and comply with corporate/brand policies and procedures while meeting/exceeding financial goals.


    Essential Functions:

    • Manage Front Office staff effectively: schedule, train, coach, counsel, and conduct performance reviews; resolve problems; provide thorough communications, discipline and recommend terminations of employment as necessary.
    • As necessary conduct Front Desk activities; check guests in and out efficiently and courteously; respond to customer concerns, issues, inquiries, and input in a timely, professional, and courteous manner; resolve customer complaints, escalate issues as necessary or report to other departments for resolution.
    • Pre-register, block reservations and take same-day reservations following hotel rate structures, discounts, and sell strategies; cancel reservations according to procedures.
    • Respond to customer concerns, issues, inquiries, and input in a timely, professional, and courteous manner; resolve customer complaints, escalate issues as necessary or report to other departments for resolution.
    • Implement Company/Brand programs to achieve service quality goals, while ensuring compliance with all specified policies and procedures; communicate with sales staff to define and implement sales strategies for improving occupancy levels and revenues.
    • Prepare forecasts and reports as directed; implement and monitor results to budget projections; develop recommendations for minimizing expenses and maximizing revenue.
    • Monitor and maintain the Front Office systems and equipment to ensure optimum performance; report issues as necessary.
    • Prepare and submit travel agent commission reports, third party reports, brand frequent traveler program points and other reports requested by management.
    • Order supplies as needed to provide quality customer service.
    • May temporarily assume Assistant General Manager, or General Manager, responsibilities as required.
    • May oversee operations of hotel Gift Shop and hotel Business Center.
    • Other duties as assigned by management.

    Supervisory Responsibility:

    • Supervises Front Desk Leads, Front Desk Clerks and Night Auditors

    Job Specifications:

    • Solid working knowledge of related company and brand policies, procedures, and services; general knowledge of other departments in the hotel, including a good understanding of basic operations and functions of all other departments and emergency systems, policies and procedures.
    • Good understanding of revenue management policies and practices and excellent proficiency in the property's revenue management computer program.
    • Good management/supervisory skills.
    • Excellent interpersonal and written/verbal communication skills.
    • Excellent proficiency with Front Desk computer systems; intermediate proficiency with Word, Excel, and MS Outlook.
    • Excellent command of the English language; second language proficiency desirable. Excellent interpersonal, written/verbal communication and telephone etiquette skills.
    • Excellent time management skills and ability to multi-task and prioritize work
    • Exceptional problem solving skills
    • Ability to maintain customer focus
    • Excellent organizational and planning skills
    • Ability to work well in a team environment
    • Ability to follow corporate standards and procedures

    Education and Experience:

    • Undergraduate degree in business, hospitality, or related field or equivalent combination of education &experience.
    • 2+ years of experience as Front Office Manager/Supervisor in an equivalent hotel. Minimum training required per year as assigned by the company
    • Any additional training required by manager

    Work Environment:

    • This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
    • Work days and work hours may vary depending on property needs.
    • This position works indoors.

  • SCI Shared Resources LLC

    Office Manager

    2 weeks ago


    SCI Shared Resources LLC Austin, United States

    Our associates celebrate lives. We celebrate our associates. · Consider the possibilities of joining a Great Place to Work · Manages and coordinates the operational activities of a funeral home, cemetery and/or crematory operation. Ensures the highest quality services and product ...

  • PEAK6 Investments

    Office Manager

    1 week ago


    PEAK6 Investments Austin, United States

    WHO WE ARE · We are PEAK6, a leading investment firm. You'll find us headquartered in the historic Chicago Board of Trade building. PEAK6 uses technology to find a better way of doing things. The company's first tech-based solution was developed in 1997 to optimize options tradi ...

  • Huston-Tilloston University

    Office Manager

    2 weeks ago


    Huston-Tilloston University Austin, United States

    Job Description · Job DescriptionOffice Manager · for Enrollment Management · POSITION SUMMARY · The Office Manager will be responsible for the coordination and successful operation of all administrative operations within the Enrollment Management Department, to ensure compliance ...

  • ePayPolicy

    Office Manager

    3 days ago


    ePayPolicy Austin, United States

    Job Description · Job DescriptionePayPolicy offers easier payment tools, built for insurance. ePayPolicy's products bring insurance payments up to speed for agencies, carriers, MGAs, and PFCs, with secure online payment pages, automated check processing, and payables reconciliati ...

  • Caliber Collision

    Office Manager

    18 hours ago


    Caliber Collision Austin, United States Full time

    Service Center · Luxury - Austin Metric JOB SUMMARY · Caliber Collision has an immediate job opening for an Office Manager to perform all-purpose duties, which may include, but not limited to assisting with providing the front office teammates with the necessary tools, train ...


  • Regency Integrated Health Services Austin, United States Full time

    Job Details · Description · Overview · The Assistant Business Office Manager (ABOM) works under the direction of the Business Office Manager to support fiscal responsibility and financials of the facility. · Essential Functions: · Will assist the Business Office Manager with ...


  • Great Expressions Dental Centers Austin, United States

    Dental Office Operations Manager · 501 - South Austin - Office Operations, 615 Slaughter Lane, West Ste. 117/118, Austin, Texas, United States of America Req #2055 Friday, June 14, 2024 What you'll do... · Are you an experienced Dental Operations Manager ready to make a signi ...


  • Anew Era TMS Austin, United States

    Job Description · Oversee medical billing and insurance claims · Manage onboarding for the administrative department · Hire and train new Administration and coordinate Provider training · Mentor, advise, and evaluate work for the staff · Conduct annual performance reviews · Run d ...


  • Armanino Austin, United States Full time

    At Armanino, you determine your career path. This means it's possible to pursue challenges you are passionate about, in industries you care about. · Armanino is proud to be Among the top 20 Largest Firms in the Nation and one of the Best Places to Work. We have a community of r ...


  • Procore Technologies Austin, United States

    Job Description · Job DescriptionJob Description · We believe in providing people with everything they need to do their best work and are looking for an Office Operations Manager to guide our growing Austin, TX Office. The Building Operations team is a key part of the organizatio ...

  • Embassy Suites by Hilton

    Front Office Manager

    5 hours ago


    Embassy Suites by Hilton Austin, United States

    Apply in minutes, right from your phone. What are you waiting for? Apply now to join one of Fortune's Top 3 Best Companies to Work For Hilton provides wonderful benefits, travel discounts, and the best opportunities for growth with Hilton's continuously growing community · Enhan ...


  • EMS LINQ, Inc Austin, United States

    **Who We Are:** · We are a national, innovative, high-growth software company devoted to K12 education administration. Our products beat the competition by focusing on all business operations of K12 schools, including both financial and school nutrition management. We have a deep ...


  • LINQ Services Austin, United States

    Who We Are: · We are a national, innovative, high-growth software company devoted to K12 education administration. Our products beat the competition by focusing on all business operations of K12 schools, including both financial and school nutrition management. We have a deep und ...

  • Castle Dental

    Dental Office Manager

    2 weeks ago


    Castle Dental Austin, TX, United States

    Overview: $3,000 Welcome Bonus As an important member of our behind-the-scenes team, you'll support your colleagues while building the team as necessary by engaging, retaining and growing talent. That means being in charge of training staff and creating growth opportunities withi ...


  • Simplex Austin, United States

    Job Description · Job DescriptionWe are working with a government agency in Austin Texas to find Records Retention Operations Manager for their team. This is a policy and operations focused role and will not manage any documents hands on. · Within this agency there are multiple d ...


  • The Hire Solution Austin, United States

    Office Manager · Location: North Austin, TX · Hours: Monday - Friday, 8:00 am - 5:00 pm · About Us: · We are a well-established veterinary clinic located in North Austin, TX, dedicated to providing exceptional care to our furry friends. Our clinic is seeking a highly organize ...

  • Island Hospitality Management

    Front Office Manager

    15 hours ago


    Island Hospitality Management Austin, United States

    Job Description · Job DescriptionDescription:As our Front Office Manager, you will be involved with all aspects of the front office operations. You will be responsible for ensuring the overall success of the front desk, guest satisfaction, and product quality standards are being ...


  • Simplex Hires Llc Austin, United States

    We are working with a government agency in Austin Texas to find Records Retention Operations Manager for their team. This is a policy and operations focused role and will not manage any documents hands on.Within this agency there are multiple departments, each with its own Record ...


  • TalentGuard Austin, United States

    Job Description · Job DescriptionOur company is currently seeking ​a part-time Bookkeeper / Office Manager to join our team for 20 hours a week. This position has the opportunity to go full-time. · Responsibilities: · Accounts payable/receivables · Answer general AP/AR questions ...


  • Simplex Austin, United States

    Job Description · Job Description · We are working with a government agency in Austin Texas to find Records Retention Operations Manager for their team. This is a policy and operations focused role and will not manage any documents hands on. · Within this agency there are multi ...