Valet Parker - Cherokee, United States - Harrah's Cherokee Casino Resort

Description

POSITION TITLE:
Valet Parker


DEPARTMENT:
Transportation

GRADE/


FLSA STATUS:
H6 Non-Exempt

BADGE COLOR/


TYPE:
Work PermitGreen


REPORTS TO:
Transportation Supervisor


SUPERVISES:
N/A


JOB SUMMARY:

Park and retrieve guest vehicles safely and courteously ensuring that the highest level of customer service is achieved and maintained.

JOB ESSENTIAL DUTIES AND RESPONSIBILITIES:
Endorse the business objectives, ethics and values of Caesars Entertainment in accordance with the Code of Commitment and Mission, Vision and Values
Receive vehicles from guests and issue parking ticket
Open all vehicle doors and welcome guests to the property
Assist arriving/departing guests with luggage
Handle guest vehicles safely and cautiously at all times
Accurately complete parking ticket with emphasis on the vehicle damage survey
Park and fully secure vehicle in approved lots or spaces
Handle key packs responsibly and return complete keypack to the Valet key station
Be aware of retrieval indication system and deliver vehicles quickly and safely
Move with a sense of urgency at all times when in and around the main entrance to the casino and/or the Hotel Porte
Assist handicapped guests with entry and exit to the casino and their vehicles
Ensure that guest concerns are handled in an effective and courteous manner
Demonstrate high levels of service skills during each guest interaction
Delight our guests with outstanding service
Ensure that appropriate service recovery measures are followed through to ensure guest satisfaction with our services and employees
Flexible and receptive to change in work environment and procedure
Assist with on and off-property transportation needs
Adhere to regulatory, departmental and company policies/procedures in an ethical manner


MINIMUM QUALIFICATIONS:
High school or GED required
Valid N.C drivers license required, CDL preferred with no more than one (1) DUI convictions or 3 or more moving violations, 3 or more traffic citation convictions in the past 3 years (from date of conviction) or conviction for suspension or conviction for at fault accident within the last 3 years required
Six months previous Valet or transportation experience preferred
Ability to drive and operate all types of passenger vehicles and light trucks required
Ability to drive vehicles with manual transmissions required

Must demonstrate the following essential knowledge and skills:
Excellent oral and written communication skills
Excellent interpersonal skills
Ability to handle multiple priorities in a fast-paced environment
Ability to operate vehicles in a variety of extreme traffic and weather situations
Ability to distinguish vehicles according to make, model and color
Ability to work independently
Neat, professional appearance with excellent personal hygiene
Documented teamwork behaviors and attitudes


PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS:
Must be able to stoop, bend, reach, kneel, twist and grip items
Must be able to run on all types of surfaces for extended periods of time, as well as up and down stairs
Must be able to stand for long periods of time
Must be able to maneuver to all areas of casino and surrounding property
Must be able to respond to visual and aural cues
Must be able to read, write and speak English
Must be able to operate in mentally and physically stressful situations
Must be able to lift up to and carry 50 pounds
Must be able to have exposure to outdoor weather situations
Must be able to tolerate areas containing varying noise and temperature levels, illumination, vibration, crowds, traffic conditions and air quality including secondhand smoke
Must be able to work a flexible schedule including weekends, evenings and holidays
Must be a le to work quickly, and maneuver indoors and outdoors, while tolerating varied climate and weather conditions

This is not necessarily an exhaustive list of all responsibilities, requirements, or working conditions associated with the job. Harrahs Cherokee Casino Resort reserves the right to make changes to the above job description whenever necessary.