- As both tram driver and tour guide, you will be trained to safely transport Garden visitors, staff, and volunteers along predetermined routes while simultaneously providing engaging, scripted 35-minute tours.
- Occasionally transport visitors, staff, and volunteers in a variety of vehicles (e.g. vans, club cars) throughout the Garden.
- Demonstrate both a high standard of safety for visitors and a strict adherence to the Chicago Horticultural Society's rules and regulations.
- Maintain the cleanliness of the vehicles and monitor operating conditions.
- Provide support for Garden attractions, exhibitions, and events including ticket sales, bar code scanning, and line management.
- Remain knowledgeable of Garden current events, garden displays, and exhibitions, and proactively communicate these to visitors.
- Customer service oriented, able to work independently and willing to work as a part of a team.
- Maintain a professional appearance and demeanor while in uniform.
- Work outdoors in all varieties of weather conditions and temperatures.
- Assist the Visitor Experience manager and coordinator in other areas as requested.
- Create and maintain spaces for learning.
- Test new ideas and are willing to take risks to achieve our vision.
- Collaborate to strengthen our skills and impact.
- Demonstrate perseverance and humility as we work toward our long-term impact.
- Provide opportunities for input and feedback from others.
- Actively listen to all points of view.
- Consider individuals' lived experiences.
- Advocate for and protect time for reflection, especially during times of conflict or confusion.
- Give others the space to balance work and personal needs.
- Support others and demonstrate empathy, especially during challenging and stressful times.
- Seek opportunities to learn from and about one another.
- Ask questions about and anticipate the needs of others.
- Communicate information in a timely manner.
- Provide clarity in complex situations with the goal of common understanding.
- Discuss both positive and negative outcomes openly.
- Evaluate the impacts of our actions.
- Minimum age requirement of 18 years old.
- Possession of a valid Illinois driver's license, driving record with no violations and insurable by the Chicago Horticultural Society is required; must be safety oriented.
- High school diploma or equivalent required.
- Articulate, with a strong command of the English language. Bilingual Spanish is a plus.
- At least one year of experience in the service and/or tour industry as a public speaker with a talent for engaging an audience of adults and children or equivalent.
- Knowledge of and interest in horticulture is preferred.
- Available days, evenings, weekends, and holidays.
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Tram Tour Guide - Glencoe, United States - Chicago Botanic Garden
Description
Job Description
Job DescriptionTitle: Tram Tour GuideExemption Status: Non-exempt
Department: Visitor Experience
Reports to: Coordinator, Visitor Services
Seasonal Part-time
Position Overview: As an ambassador of the Chicago Botanic Garden and its mission, the tram tour guide will be friendly with an outgoing demeanor and exceptional communications and customer relations skills. The tram tour guide narrates a scripted tour for adults and children while driving a 48-passenger open air tram or walking on designated routes throughout the Garden. As needed, the tram tour guide assists other areas of the Visitor Services department such as helping with Garden events and exhibitions through a welcoming greeting, ticket sales, and line management. Creating a positive and memorable experience for Garden visitors is a priority.
This position requires an average of three days per week, including one weekend day and some holidays/evenings. Hours scheduled may differ throughout the year.
Responsibilities
In this role you will be responsible for the following:
Chicago Botanic Garden Values & Behaviors:
VALUES
As an organization, we...
BEHAVIORS
As an organization, we...
Prioritize a culture of GROWTH.
We commit to remaining curious in how we approach our work.
Seek to UNDERSTAND.
We seek to understand others from their perspective.
See one another through a lens of RESILIENCE.
We believe that all individuals can experience good outcomes with support.
Build TRUST through TRANSPARENCY.
We hold ourselves and others accountable by centering decision making that honors all people.
Qualifications
Our ideal candidate will have the following:
Physical Demands:
Frequent driving of tram, standing, sitting, walking, bending, lifting, listening, keyboarding, and speaking, for long periods of time. Requirements for lifting, pushing, and pulling items up to 50 pounds. Exposure to the outdoor environment and to varied weather conditions.
Why Apply?
Come work in a setting that is like no other as you support our mission: We cultivate the power of plants to sustain and enrich life. Take the first step toward being one of the employees who make the Garden one of the treasures of the Forest Preserves of Cook County. Apply today. Please note that applicants who do not meet the required qualifications will not be considered.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, or basis of disability, or any other federal, state, or local protected class.
Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be an exhaustive list of all responsibilities and qualifications required of personnel so classified.
In accordance with Title IX of the Education Amendments Act of 1972, the Chicago Botanic Garden does not discriminate on the basis of sex in its programs or activities, including in employment or admissions. Please call to contact our Title IX coordinator should you have questions or concerns. Please do not call this number to inquire about job postings or the status of your application, or with solicitations from companies or third-party recruiters.
