Leasing Professional - North Wales, PA

Summary: The main jobs functions of the Leasing Professional are to greet prospects and residents, lease and prelease apartments, present the features and benefits of their assigned community, properly secure lease agreements from qualified applicants, and assist with resident an ...

Job description

Summary: The main jobs functions of the Leasing Professional are to greet prospects and residents, lease and prelease apartments, present the features and benefits of their assigned community, properly secure lease agreements from qualified applicants, and assist with resident and employee relations. To be eligible for consideration for the position of Leasing Professional, the following minimum qualifications must be met:

• Must have at least a high school diploma (college hours preferred).
• Must be willing to work flexible hours/days and weekends.
• Must have or be willing to learn computer skills.
• Outgoing or extroverted personality recommended.

Duties and Responsibilities

All business should be conducted in accordance with company policies and procedures. Strict adherence to the Fair Housing Act, Americans with Disabilities Act, Fair Credit Reporting Act, and all other laws set forth by the Pennsylvania Real Estate Commission.

The job functions of the Leasing Professional include but are not limited to the following:

Leasing Apartments

• Greet clients (off your seat and on your feet).
• Maintain a professional yet friendly atmosphere in the leasing office and other areas where prospects and residents meet.
• Answer incoming phone calls and emails and handle accordingly.
• Greet and qualify prospective residents, determining needs and preferences, and professionally present community and specific apartments to them while communicating features and benefits.
• Tour apartments with clients; discuss all benefits of the apartment community and each apartment shown.
• Tour model apartment, even though it may not be the floor plan desired.
• Explain to the client in detail the application procedures and lease contract.
• Complete Guest Card information form on all prospects, send thank you notes and perform follow up.
• Correctly complete all lease applications, assist with application verification and notify prospective residents of results. Update information in the management software program.
• Assure application is processed through proper channels.
• Input all prospect, applicant, and resident information in the management software program.
• Type leases, enter leasing and traffic information in computer as necessary.
• Organize and file appropriate reports, leases and paperwork. Shred all confidential paperwork as needed.
• Type weekly, monthly and/or special reports as designated by the Property Manager.
• Inspect models and make ready units daily or as directed by the Property Manager to ensure cleanliness.
• Receive deposit and rent money, record appropriately.
• Maintain at least a 33% closing ratio.
• Welcome new residents. Assist as necessary to ensure a smooth move-in.
• Physically inspect property when on grounds, pick up litter and report any service needs to maintenance staff.
• Become familiar with competitive properties in the area and know how to sell against them in a positive fashion (do not negative sell competitors).
• Become familiar with the area.
• Become familiar with all Paradise Management, LLC policies and procedures.

Resident Relations

• Answer phone, take service requests and extermination orders. Complete service request forms and distribute as specified by Property Manager.
• Make service request follow up calls and complete work orders in management software.
• Acknowledge and assist residents who come into the office.
• Consult with Property Manager if a question or a policy exception is needed.
• Assist with planning and attend all resident functions.

Outreach Marketing

• Meet weekly marketing goals set by Property Manager.
• Perform outreach marketing as directed by Property Manager.
• Ensure all advertising, social media, and websites are updated as directed by the Property Manager.
• Compile information for and manage the Market Survey on a weekly basis.
• Ensure that brochures and marketing materials are stocked daily.
• Assist with planning and attend any outside marketing events.

Employee Relations

• Aid Property Manager as directed.
• Assist in paperwork, touring property, vacancies, and policy violations.
• Work with other employees to maintain a smoothly-run community.
• Maintain a professional and positive attitude and appearance at all times.
• Work with all employees to foster the Paradise Management, LLC team spirit.

QUALIFICATIONS

• Position requires good leasing and closing skills, excellent communication skills and organizational skills.
• Computer Skills: Word, Excel, Power Point.
• Office Equipment: Computer, Printer, Copy Machine, Scanner, Telephone, Fax Machine, Check Scanner, Credit Card Swipe Machine.

EDUCATION/TRAINING

• National Apartment Leasing Professional (NALP) desired. Licensed Real Estate Agent within one year of full-time employment preferred.

PHYSICAL REQUIREMENTS

• Stand and walk or sit alternatively depending on specific needs. Estimate 70% of time is spent on feet and 30% sitting at desk.

• Have occasional need (66% to 100% of the time) to perform the following physical activities:

• Bend/Stoop/Squat: Pick up litter, filing.

• Climb Stairs: Inspect and show community.
• Push or Pull: Inspect and show community, open and close doors.

• Reach Above Shoulder: Inspect community, store/retrieve supplies.

• Have constant need (66% to 100% of the time) to perform standing and walking activities related to

inspecting and presenting property.

• Constant need (66% to 100% of time) to perform the following physical activities:

• Writing/Typing: Corporate, inter-office, resident communications.

• Grasping/Turning: Telephone, doorknob use.

• Finger Dexterity: Typing, operation of office equipment.

• Lifting/Carrying (paperwork, deliveries, files, miscellaneous):

• Over 25 lbs.: Rare need (less than 1% of the time).

• 20 lbs. – 25 lbs.: Occasional need (1% to 33% of the time).
• Less than 20 lbs.: Frequent need (33% to 66% of the time).
• Under 10 lbs.: Constant need (66% to 100% of the time).

VISION REQUIREMENTS

• Constant need (66% to 100% of the time) to complete forms, read and review reports, answer a wide variety of correspondence, view computer screen. Frequent need to see small detail.
• Constant need (66% to 100% of the time) to see things clearly beyond arm's reach; e.g. inspecting and showing community.

HEARING REQUIREMENTS

• Constant need (66% to 100% of the time) to communicate over telephone and in person with prospects, residents, vendors and corporate and resident staff.

SPEAKING REQUIREMENTS

• Constant need (66% to 100% of the time) to communicate over telephone and in person with prospects, residents, vendors and corporate and resident staff.

MENTAL/EMOTIONAL REQUIREMENTS

• Must be able to work in a fast-paced and customer service-oriented environment.
• Perform duties under pressure and meet deadlines in a timely manner.
• Work as part of a team, as well as complete assignments independently.
• Take instructions from supervisors.
• Exercise problem-solving skills.
• Interact with co-workers, supervisors, guests and the public in a professional and pleasant manner.

DRIVING/TRAVELING REQUIREMENTS

• Frequent need (33% to 66% of the time) to utilize personal transportation to inspect apartments, property and surrounding neighborhood, make trips to the bank, perform outreach marketing, and also visit the corporate office.
• Must have valid driver's license and automobile insurance.

WORKING ENVIRONMENT

• Indoors (66% to 100% of the time); frequently outdoors, all conditions (33% to 66% of the time).
• Occasional exposure (1% to 33% of time) to paint fumes, solvents, adhesives, etc.

REASONING DEVELOPMENT

• Moderate. Must be able to apply principals of logical thinking to a variety of practical situations and accurately follow standardized procedures that may occasionally call for minor deviations. Needs to think rationally beyond a specific set of instructions.

SAFETY RESPONSIBILITIES

• Learn and comply with all company safety rules.
• Use appropriate safety equipment at all times.
• Immediately report all unsafe conditions to supervisors.
• Be familiar with all safety features or equipment, machinery, or materials encompassed by job duties.
• Check with supervisor if there is a question as to the safe procedure to be used for any job function.

ADDITIONAL REQUIREMENTS

• Employees must fulfill the performance standards of this position and comply with policies, rules and procedures of the company, including those set out in the Employee Handbook, or otherwise communicated (verbally or in writing) to employees.
• This job description is intended to describe the general nature and work responsibilities of the position. This job description and the duties of this position are subject to change, modification and addition as deemed necessary by the company. Employees are required to comply with supervisory instructions and perform other job duties, responsibilities and assignments requested by supervisors, managers or other company officials.
• This job description does not constitute an employment contract between the company and any employee.
• The job responsibilities of this position may include cross-training in other functions or positions to ensure satisfactory operation of the department or work area.

THIS JOB DESCRIPTION IS AN OUTLINE OF THE LEASING PROFESSIONAL POSITION AND DOES NOT COVER EVERY DETAIL OF THE POSITION. THERE MAY BE OTHER TASKS NOT OUTLINED HEREIN BUT IS THE RESPONSIBILITY OF THE PERSON HIRED HEREUNDER.