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Client Service Specialist - Benton, United States - Bank OZK
Description
This job was posted by : For moreinformation, please see: Description:About Us:
Built on a legacy of more than 100 years in banking, we pride ourselveson our commitment to excellence, exceptional customer service, andyear-after-year recognition of our industry leading financialperformance.
We are dedicated to building community and strive to help our customerssucceed financially. By helping to facilitate financial stability forour customers, we positively impact their lives and support families andour communities. We are socially responsible. We also aspire to foster aproductive and enriching work environment for our team members. When ourcustomers and team members thrive, we achieve success for our bank.
About You:
Being the best bank for our customers and team members begins withoutstanding talent that possesses and displays the following attributes:
Helpful, friendly, approachable, enthusiastic and professionaldisposition
Accurate and efficient productivity
Team player approach, capable of thriving in a continually changingenvironment
Critical thinking skills
Your Role:
In this role, you will build professional relationships with customersand promote a positive, helpful and friendly team environment.
You willcontribute your unique talents, skills and experiences to help ourcustomers, your team and our bank get better every day, providingexceptional customer service at all times.
Our successful team members perform the following responsibilities everyday:Enthusiastically support the bank\'s values and mission
Engage customers in meaningful conversations regarding theirfinancial needs and goals, identifying referral opportunities forbanking center team members
Cultivate professional relationships with customers, listeningcarefully to their needs and displaying empathy to provide the bestservice possible
Proactively help to resolve customer concerns in a timely,professional and positive manner, escalating issues to next level ofauthority, as needed
Display a high degree of integrity, trustworthiness andprofessionalism at all times
Actively promote teamwork, leading by example and taking initiativeto assist others
Facilitate and process account transactions accurately andefficiently to minimize errors and reduce fraud
Open new accounts, as needed, and recommend new products andservices to meet customer needs
Complete all essential training and display enthusiasm forcontinuous learning, accepting constructive feedback from moreexperienced team members
Maintain consistently good punctuality and attendance to work
Follow Bank policy, procedures and guidelines to protect customersand bank assets
Job Expectations:
Ability to operate normal and customary equipment/technology used in abusiness environment, with or without accommodation
Note:
This description is not an exhaustive list of all jobresponsibilities, skills and standards required. Other jobresponsibilities, skills, and standards may be added. Managementreserves the right to add or change the job requirements at any time.
Position Requirements:
Qualifications:
High school diploma or equivalent required; bachelor degreepreferred
1+ year experience interacting with people and displaying excellentservice skills, demonstrated through work, military and/oreducation, required
Knowledge of and experience with bank products, online banking,mobile banking applications, banking cards, etc. preferred
Bank OZK is an equal opportunity employer and give consid ration foremployment to qualified applicants without regard to race, color,religion, sex, national origin, age, sexual orientation, genderidentity, disability status, protected veteran status, or any othercharacteristic protected by federal, state, and local law.
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