- Drive the development of the digital strategy including defining the vision and OKRs in partnership with Everyday Banking, Real Estate Financing, Marketing, and functional bank teams
- Perform strategic assessments and gap analysis to identify areas of opportunity, risk and failure to serve digitally based upon online behavior, traffic analysis, machine learning data, industry trends and best practices to produce actionable insight and enhance conversion funnels
- Develop the case for change, designing a holistic end-state transformation roadmap, and working with the Digital Delivery team to define the relevant core work components for execution
- Apply a disciplined approach to research, user feedback and channel analytics and translates insights into user journeys to build product and execution roadmaps
- Establish collaborative relationships within RBC to deeply align and/or integrate into channel strategies and experiences from consideration, origination, onboarding through to engagement and cross-sell.
- Identify partnerships and vendors to accelerate banking digital transformation and test/learn opportunities
- Lead and own the development of channel design and functionality to reflect best in class client experiences, elegantly integrating digital and advisory channels.
- Collaborates with business and functional leaders and teams to innovate, optimize, and personalize the cross-border experience to drive growth, engagement and loyalty, striving for best-in-class solutions to regulatory, legal, risk management and operational requirements.
- Provide thought leadership to RBC Bank's strategies and initiatives relative to the bank's digital ecosystem and leads the transformative journey with new features and services in mobile, data, and future banking and lending platforms
- In collaboration with Digital Delivery, Business, and IT, build business cases to balance the vision with the technical reality and establish Key Results and KPI's to monitor and assess execution quality and outcomes
- Create clarity out of ambiguity and quickly focuses the effort on the most value.
- Identify optimization opportunities and provide recommendations to digital marketing, CRM, business and marketing leadership to improve the client experience, effectiveness, and efficiency of the digital channels, including emails, intercepts, tools/calculators, banner ads, and websites
- Manage pre-implementation, systems integration, and implementation vendors and consultants from negotiations to RACI alignment, scope adherence, schedule rigor, and budget management
- Cross-functionally collaborate with the Business, Operations and IT counterparts, including business representatives, Project Management Office, solutions architecture, and IT Engineering
- Collaborate with key stakeholders in rolling out changes across the enterprise
- Co-Define our change, technology, and data readiness approach with working alongside IT Engineering, Operations, and Process Excellence
- Co-create technology debt roadmap with IT Engineering and co-manage the simplification and efficiency with defined and sequenced application / support lifecycle roadmap
- Identify future digital transformation opportunities, build vision, and develop roadmap and strategy
- Bachelor's degree in Business, Technology, Computer Science, or related degree. Master's degree is a plus.
- 7+ years of digital strategy, transformation experience
- 7+ years direct knowledge and experience with online banking, online account opening, secured, unsecured lending
- People leadership, preferably in centers of innovation
- Strong understanding of the business and stakeholder needs
- Strong business analysis skills
- Proven experience in leading / planning successful delivery of digital transformation initiatives
- Expert influential communication skills, able to indirectly influence others, and collaborates in insightful problem solving
- Amazingly positive outlook
- RBC organizational awareness in order to leverage strategies, assets and expertise
- Prior Scales Agile Framework (SAFe) experience
- HFI certification or equivalent
- Agile certification
-
Director, Digital Transformation
1 week ago
Royal Bank of Canada Raleigh, United StatesJob Summary · Job Description · Do you totally geek out over the latest technologies and trends in digital banking and lending? Are you a master collaborator that desires to work across the organization to craft a strategy to transform digital customer experiences and drive val ...
-
HUB Engineering Digital Transformation Lead
1 week ago
Hitachi Careers Raleigh, United StatesDescription · At Hitachi Energy our purpose is advancing a sustainable energy future for all. We bring power to our homes, schools, hospitals and factories. Join us and work with fantastic people, while learning and developing yourself on projects that have a real impact to our ...
-
HUB Engineering Digital Transformation Lead
2 weeks ago
Hitachi Careers Raleigh, United StatesDescription · At Hitachi Energy our purpose is advancing a sustainable energy future for all. We bring power to our homes, schools, hospitals and factories. Join us and work with fantastic people, while learning and developing yourself on projects that have a real impact to our ...
-
Manager
3 weeks ago
Phoenix Industries Raleigh, United StatesLionpoint Group is a leading global consulting firm that specializes in providing operations transformation and technology enablement solutions to the alternative investments market. Our team of consultants has extensive expertise in private equity, real estate, infrastructure, a ...
-
Deputy Head of Financial Accounting
3 weeks ago
Stellar Innovations Knightdale, United StatesHAPEKO is the leading address for specialists and executives in Germany. The focus of our work is to connect professionals and executives who are looking for a career change with suitable companies. HAPEKO has a nationwide presence with more than 20 locations. · Our client is a ...
-
SAP BODS Developer
2 weeks ago
Infosys Raleigh, United StatesInfosys is seeking SAP BODS Developer. In this role, you will enable digital transformation for our clients in a global delivery model, research on technologies independently, recommend appropriate solutions and contribute to technology-specific best practices and standards. You ...
-
Datastage Developer
1 week ago
Infosys Raleigh, United StatesJob Description : · Infosys is seeking a Datastage Developer. In this role, you will enable digital transformation for our clients in a global delivery model, research on technologies independently, recommend appropriate solutions and contribute to technology-specific best practi ...
-
IT Director, Digital Engineering
1 hour ago
Judge Consulting Group Raleigh, United StatesJob Summary · We are seeking an experienced IT Director to lead our Digital Engineering team. The ideal candidate will have a strong background in IT and software engineering, with a focus on digital transformation and innovation. This role will be responsible for overseeing the ...
-
Cloud Solution Architect
2 weeks ago
Infosys Raleigh, United StatesJob Description: · Infosys is seeking a Cloud Solution Architect. As a Cloud Solution Architect, you will be responsible for defining and communicating cloud strategy, patterns and establishing cloud readiness criteria while assisting teams in mapping, transforming, and migration ...
-
Business Systems Analyst
4 weeks ago
Insight Global Raleigh, United StatesBachelor's degree in Computer Science or a related field with a minimum of 10 years of IT experience is required, or Master's degree in a related field with a minimum of 8 years of professional IT experience. · Familiar with Requirements tracking, backlog grooming, and requiremen ...
-
Senior Dotnet Developer
3 weeks ago
Infosys Raleigh, United StatesInfosys is seeking Senior .Net Developer. · Required Qualifications: · • Candidate must be located within driving distance of Raleigh, NC or willing to relocate to these locations. · • Bachelor's degree or foreign equivalent required from an accredited institution. Will also cons ...
-
Denodo and MSBI development
1 week ago
LTIMindtree Raleigh, United StatesAbout Us: · LTIMindtree is a global technology consulting and digital solutions company that enables enterprises across industries to reimagine business models, accelerate innovation, and maximize growth by harnessing digital technologies. As a digital transformation partner to m ...
-
Business Intelligence Expert
6 days ago
LTIMindtree Raleigh, United StatesAbout Us: · LTIMindtree is a global technology consulting and digital solutions company that enables enterprises across industries to reimagine business models, accelerate innovation, and maximize growth by harnessing digital technologies. As a digital transformation partner to m ...
-
Stratascale Client Advisor
2 weeks ago
SHI International Raleigh, United StatesJob Summary · The Client Advisor will focus on developing new business with existing customers and acquiring new customers across a focused Named Account List, composed of Fortune 1000 businesses. As a Client Advisor, you will primarily focus on driving conversations with technol ...
-
Siemens Energy Raleigh, United StatesAbout the Role · Location · United States of America · North Carolina · Raleigh · Remote vs. Office · Office/Site only · Company · Siemens Energy, Inc. · Organization · Grid Technologies · Business Unit · Grid Solutions · Full / Part time · Full-time · Experience Level · Experien ...
-
Regional Vice President of Sales
3 weeks ago
nCino Raleigh, United StatesOwn the Digital Transformation of Financial Services and grow your career with nCino · We are excited to be expanding our sales team and hiring for a Regional Vice President. Do you want to influence how financial institutions leverage technology and set themselves apart from the ...
-
Stratascale Client Advisor
3 weeks ago
SHI Raleigh, United States**Job Summary** · The Client Advisor will focus on developing new business with existing customers and acquiring new customers across a focused Named Account List, composed of Fortune 1000 businesses. As a Client Advisor, you will primarily focus on driving conversations with tec ...
-
APIGEE Lead Developer/Architect
2 days ago
Cognizant Raleigh, United States Full timeRole: APIGEE Lead Developer/Architect · Location:Raleigh NC · Experience:8 to 12 Years total of experience · Cognizant Technology Solutions is looking for APIGEE Lead Developer/Architect to join in our team of IT professionals in a permanent role. If you meet our background requi ...
-
Siemens Energy Raleigh, United StatesAbout the Role · Location · United States of America · North Carolina · Raleigh · Remote vs. Office · Hybrid (Remote/Office) · Company · Siemens Energy, Inc. · Organization · Grid Technologies · Business Unit · Storage · Full / Part time · Full-time · Experience Level · Mid-level ...
-
Big data Architect
2 weeks ago
Infosys Raleigh, United StatesInfosys is seeking a Big Data - Hadoop/Spark Technology Architect for multiple locations. In this role, you will enable digital transformation for our clients in a global delivery model, research on technologies independently, recommend appropriate solutions and contribute to tec ...
Director, Digital Transformation - Raleigh, United States - Royal Bank of Canada
Description
Job Summary
Job Description
Do you totally geek out over the latest technologies and trends in digital banking and lending? Are you a master collaborator that desires to work across the organization to craft a strategy to transform digital customer experiences and drive value for the business?
At RBC Bank, we're seeking a passionate, super-collaborative and innovative Director, Digital Transformation that will be responsible for developing a strategic, value-driven roadmap that transforms our client experiences and solutions.
As a key member of RBC Bank's digital transformation team accountable to the Head, Digital Transformation you will collaborate with business and functional leaders to ensure delivery of business, financial, and client experience OKRs across onboarding, servicing, engagement and loyalty.
Role Responsibilities:
Qualifications:
Nice To Have
Job Skills
Adaptability, Commercial Acumen, Communication, Decision Making, Group Problem Solving, Long Term Planning, Managerial Courage, Organizational Leadership, Strategic ThinkingAdditional Job Details
Address:
8081 ARCO CORPORATE DRIVE:RALEIGHCity:
RaleighCountry:
United States of AmericaWork hours/week:
40Employment Type:
Full timePlatform:
Personal and Commercial BankingJob Type:
RegularPay Type:
SalariedPosted Date:
Application Deadline:
Inclusion and Equal Opportunity Employment
At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.
We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.
Join our Talent Community
Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.
Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at