Coordinator, Ticket Operations - Rockford, IL - Chicago Blackhawks

    Chicago Blackhawks
    Chicago Blackhawks Rockford, IL

    13 hours ago

    Description

    Coordinator, Ticket Operations

    The Rockford IceHogs Coordinator, Ticket Operations is a position based in Rockford, Illinois, that operates within the Rockford IceHogs Business Development Department and collaborates closely with the Chicago Blackhawks and United Center Ticket Operations teams. The Coordinator will collaborate and support all team members within the IceHogs.

    The Rockford IceHogs is an equal opportunity employer that values diversity at all levels. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applications will receive consideration for employment without regard to gender, race, religion or religious creed, color, gender identity, gender expression, national origin, ancestry, physical or mental disability, medical condition, marital status, registered domestic partner status, age, sexual orientation, military or veteran status, or any other basis protected by federal, state, local law, ordinance, or regulation and will not be discriminated against on these bases. We are committed to providing reasonable accommodation for individuals with disabilities.

    Primary Responsibilities:

    • Implement all aspects of ticket operations for the Rockford IceHogs including but not limited to:
      • Build and maintain seasons, events, and price codes in the ticket system.
      • Build and administer season ticket auto-renewal process and payment plans.
      • Build and administer customized group sales systems and processes.
      • Manage and fulfill employee, arena, hockey ops, corporate partner and other complimentary ticket requests.
      • Manage and fulfill, in conjunction with Community Relations, Ticket Donation requests.
      • Evaluate available seating inventory.
      • On each game day/night, provide IceHogs assistance in the BMO Center Box Office to support the IceHogs and Legends Global arena management teams in providing solutions to customer needs and questions.
      • Prepare all post-event reports and coordinate game settlements with BMO Center Box Office.
    • Serve as primary point of contact with:
      • Blackhawks ticket operations
      • Ticketmaster
      • FEVO
      • BMO Center box office staff
      • 3rd party parking company
    • Collaborate with business development, sales, membership services, partnerships other IceHogs departments, and Legends Global to ensure all ticket related needs are met.
    • Provide input for long-term projects and anticipate changes to ticketing processes.
    • Participate in Blackhawks ticket operations regularly scheduled meetings.
    • Other Duties as assigned

    Qualifications & Requirements:

    • 2-3 years' working in sports and entertainment industry, in a ticket operations or box office role.
    • Previous experience with CRM & ticketing/inventory management software extensive knowledge with Ticketmaster Archtics, Account Manager and Host, or similar Ticketing System preferred.
    • Proficient in Microsoft Office, Excel, Word, Power Point, and other computer skills required.
    • High level of interpersonal skills to handle sensitive and confidential situations/Information.
    • Must have a strong sense of self-awareness and emotional intelligence, and problem-solving skills.
    • Ability to engage and interact with current and prospective clients and fans.
    • Ability to engage with our vendor service teams including Ticketmaster, FEVO, and others.
    • Comfort and experience interfacing with various levels of staff and management, while working in a fast-paced environment.
    • Uphold and demonstrate organizational values at all times Integrity, Curiosity, Empathy, Collaborative & Originality.
    • Ability to foster a positive team culture, work well and collaboratively with others.
    • Demonstrates excellent personal motivation and persistence to overcomes obstacles.
    • Strong verbal and written communication skills.
    • Ability to prioritize numerous tasks, support multiple high-level positions, and be able to prioritize work when given multiple projects.
    • Ability and desire to work a flexible schedule, including nights, weekends and holidays as event schedule requires.
    Chicago Blackhawks
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    Coordinator, Ticket Operations

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    The Rockford IceHogs Coordinator, Ticket Operations is a position based in Rockford, Illinois, that operates within the Rockford IceHogs Business Development Department and collaborates closely with the Chicago Blackhawks and United Center Ticket Operations teams. · ...

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