Senior Help Desk Specialist (4406) - Dahlgren

Only for registered members Dahlgren, United States

1 month ago

Default job background
Full time $87,600 - $146,000 (USD)
+ Provide advanced technical support within the help desk team at NSWCDD. + This role involves diagnosing and resolving complex technical issues, mentoring junior staff, and ensuring high levels of customer satisfaction.
+ The position will be hybrid with onsite work location in Dahlgren, VA.
Job summary: SMX is looking for a highly motivated Senior Help Desk Specialist to join our team in support of Naval Surface Warfare Center Dahlgren Division (NSWCDD) in Dahlgren, VA.
Responsibilities,
  • Provide troubleshooting and resolution for complex hardware, software, and network issues
  • Respond to and resolve customer inquiries in a timely and professional manner
  • Maintain accurate records of support requests,resolutions,& follow-up actions
    + Required Skills & Experience 
    + Clearance Required: Secret Must be able to obtain & maintain Top Secret
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