- Which includes being a United States Affirmative Action Employer
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Senior Solution Architect
2 weeks ago
Oracle Kansas City, United StatesWork closely with Oracle's internal business and development teams to drive the technical/functional global implementation of Oracle's applications internally. The main responsibilities may include: Lead all aspects of internal deployment projects and work closely with the intern ...
Senior Solution Architect - Kansas City, United States - Oracle
Description
Job DescriptionWork closely with Oracle's internal business and development teams to drive the technical/functional global implementation of Oracle's applications internally.
The main responsibilities may include:
Lead all aspects of internal deployment projects and work closely with the internal teams on status, issues and communications.
Define business specifications with the internal user community for the global deployment of the application. Define and drive business specifications for product and component integration points. Map standard application functionality to global/local business specifications. Lead product gaps from business specifications to product enhancement and/or business process change. Define product enhancements to drive solutions for all customers. Manage product setup definition and configuration along with internal business process teams. Manage all aspect of product rollout and coordination with internal teams. Define specifications for data migration from legacy systems into newer applications. Define specifications for data interfaces between applications for product rollouts. Manage user acceptance testing and transfer of information to internal teams. Provide technical support for implemented applications; diagnosing and reporting bugs, applying patches and upgrades as needed. Establish priorities for feasibility studies, systems design and implementation to develop new and/or modify the company's information processing systems. Coordinate with functional departments involved to collect system specifications, techniques, and controls. Interact with senior management within Product Development, Business organizations and Global IT.Duties and tasks are standard with some variation. Completes own role largely independently within defined policies and procedures. 2-4 years of related experience in a medium to large network distributed and computing environment. BS or equivalent experience in programming on enterprise or department servers or systems.Career Level - IC3
Responsibilities
As a Senior Solution Architect in the Support organization, you will demonstrate a deep understanding of Oracle Health products, architecture, integrations, and potential areas of product and support improvement.
You will mentor and resolve escalated problems and issues using solution knowledge and expertise and resolve complex issues presented internally and externally.
You will cultivate and sustain relationships with clients and other internal organizations to provide appropriate escalation of issues, solution knowledge, and engagement.
Your knowledge and expertise will be leveraged in projects that impact the overall organization and produce outcomes for our customers and employees.
In this role, you will leverage strong communication skills to work with Oracle Health teams, customers, and other internal organizations.
You will be responsible for using your extensive knowledge of support processes, integrations, and tooling to identify and execute proactive process improvements.
You will also be a key player and driver of organization level projects and initiatives.Key responsibilities include:
Comprehensive understanding of Millennium foundation, build, and integration points
Subject matter authority in Support tooling and processes
Expansive solution knowledge that crosses multiple solution teams
Alignment to organization or venue wide initiatives and projects
Proactive application issue identification and trending
Provide mentorship and resolution on a variety of technical and non-technical issues
Serve as a liaison to cross-organizational groups and leaders with strong communication and organizational skills
Perform complex troubleshooting investigations, document notes, and knowledge articles
Develop and maintain good relationships with peers and clients, and provide timely feedback to encourage success
Requires ability to obtain Public Trust federal clearance. Bachelor's degree or equivalent work experience in customer service and/or technical support with 3+ years directly related application experience.
Ideal candidate will have prior experience with Oracle Health applications, internal knowledgebase, Oracle Health customer processes, and our other electronic support Offerings.
further, the candidate will demonstrate excellent communication skills, demonstrate prior abilities to be an effective team player, demonstrate experience with mentoring and coaching, and will demonstrate commitment to ensuring customer success.
Life at Oracle:
An Oracle career can span industries, roles, countries and cultures, giving you the opportunity to tackle new roles and challenges, while blending work and life.
Oracle has thrived through 40+ years of change by innovating and operating with integrity while delivering for the top companies in almost every industry.
To nurture the talent that makes this happen, we work hard to build a vibrant and inspiring workplace that celebrates diverse, hardworking teams where everyone can contribute.
We take care of each other, and value giving back to the community. We have flexible work arrangements and offer benefits including generous paid parental leave and comprehensive premium medical insurance.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment.
Disclaimer:
Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.
US:
Hiring Range:
from $31.97 to $67.93 per hour; from $66,500 to $141,300 per annum. May be eligible for equity.
Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business.
Oracle US offers a comprehensive benefits package which includes the following:
Medical, dental, and vision insurance, including expert medical opinion
Short term disability and long term disability
Life insurance and AD&D
Supplemental life insurance (Employee/Spouse/Child)
Health care and dependent care Flexible Spending Accounts
Pre-tax commuter and parking benefits
401(k) Savings and Investment Plan with company match
Paid time off:
Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits.
For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment.
Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.11 paid holidays
Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
Paid parental leave
Adoption assistance
Employee Stock Purchase Plan
Financial planning and group legal
Voluntary benefits including auto, homeowner and pet insurance
The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.
As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's problems. True innovation starts with diverse perspectives and various abilities and backgrounds.
When everyone's voice is heard, we're inspired to go beyond what's been done before. It's why we're committed to expanding our inclusive workforce that promotes diverse insights and perspectives.
We've partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.
We're committed to including people with disabilities at all stages of the employment process.
If you require accessibility assistance or accommodation for a disability at any point, let us know by calling , option one.
Disclaimer:
Oracle is an Equal Employment Opportunity Employer*.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law.
Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
