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    Emerging Technology Customer Coordinator - Greenville, United States - Hyster-Yale Group

    Hyster-Yale Group
    Hyster-Yale Group Greenville, United States

    2 weeks ago

    Default job background
    Full time
    Description

    Job Title
    Emerging Technology Customer Coordinator

    Job Family

    Job Description

    Put a LIFT in Your Career Hyster-Yale Group, Inc. (HYG), a world-class manufacturer of industrial lift trucks, has an outstanding opportunity for an exceptional and talented
    Emerging Technology Customer Coordinator at our facility located in Greenville, NC. HYG designs, engineers, manufactures, sells and services a comprehensive line of lift trucks and aftermarket parts marketed globally under the Hyster and Yale brand names. We are one of the global leaders in the Material Handling industry and have been building relationships and partnering with our customers, suppliers, dealers and employees for over 80 years.

    The
    Emerging Technology Customer Coordinator position is designed to provide support to our dealers and customers specific to the Hyster Tracker and Yale Vision solutions.

    This individual will require in-depth knowledge of our solution platform and sales processes in order to provide timely support. This position will also be responsible for site on-boarding as new customers are implemented.

    This individual will have to coordinate activities with our dealers and our HYG Telematics department as kits are developed, purchased, installed, and activated.

    This position will be also be responsible for receiving calls, emails and CM tickets, and effectively trouble-shooting and providing solutions.


    The successful Emerging Technology Customer Coordinator will have the following
    Key Accountabilities:

    • Provide support to dealers and customers specific to Telematics & Motive Power.
    • Ensuring all service and support requests are entered into the contact management system.
    • Meet service goals for all tickets.
    • Ensure CM tickets are closed timely.
    • Assigned with site on-boarding.
    • Provide customer and dealer portal training as a solution platform expert.

    The successful Emerging Technology Customer Coordinator will have the following
    Minimum Qualifications:

    • BS degree or 5 years of experience.
    • Entry level professional position with customer service role or system support role experience.
    • Direct customer service (phone and email)
    • Excellent communication skills
    • Understand of Telemetry
    \#LI-BD1
    \#LI-ONSITE

    Job ID
    1069

    Employment Type
    Full time

    Work Hours
    40

    Travel Required

    Primary Location
    HYG US Greenville, NC (Headquarters)

    Address
    1400 Sullivan Drive

    Zip Code
    27834

    Field-Based
    No

    Relocation Assistance Available
    No

    We are an equal opportunity employer with an excellent benefit package including medical, dental and life insurance, 401(k) and profit sharing.

    EOE/Minorities/Females/Veterans/Disabled
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