- Investigates and resolves software and hardware problems reported by end-users.
- Answers, evaluates, and prioritizes incoming requests for assistance from users experiencing problems with hardware, software, networking and other computer and/or mobile device related technologies.
- Tracks issues within call logging software.
- Monitor Support operations and escalate tickets to ensure end user's problems are handled as expeditiously as possible.
- Provide excellent technical and customer service
- Provide timely resolution to all assigned calls and/or tasks
- Handles problem recognition, research, isolation, resolution and follow-up for routine user problems
- Calls software and hardware vendors to request service regarding defective products
- Project manage small projects
- Participate in the on-call rotation to respond to emails and phone calls during on-call period via smartphone
- Installs employee computers, software and peripheral equipment
- Installs software and peripheral equipment on employee computers
- Develop and maintain expertise in test methods
- Provide standard training to company staff concerning specifications, products, extraction formats and APIs including development of proprietary training materials for support of new or existing products
- Create training materials for support with new and existing products.
- Provide training to employees for new and existing software
- Maintain expertise with product features, supported platforms and common configurations in technology areas
- Maintain inventory (Asset Management)
- Obtain quotes for users for all technology requests
- Work effectively either solo or in a team
- Driven, self-starter willing to learn and adapt as technologies change
- Maintain user licenses for various software
- 1 to 2 years of related experience and/or training in computer science and/or technical support preferred. Associates Degree, working towards a Bachelor's Degree preferred. Available training for the right applicant will be considered.
- Experience troubleshooting computer hardware, software, mobile devices and network equipment desired both in-person and remote
- Experience with Windows Server , Windows 7, Windows 10, Windows 11, Microsoft Office , M365, printer technologies, networking methodologies desired
- ITIL Certification preferred but not required
- Excellent communication skills, both written and verbal
- Great customer service skills a must
- Desire to learn and grow in the IT field a must
- On-call availability.
- Overtime hours may be required to meet project deadlines.
- Sitting for extended periods.
- Dexterity of hands and fingers to operate a computer keyboard, mouse, and other devices.
- Able to lift computer drives, monitors, and other peripherals.
- Some travel may be required for the purpose of off-site software installation.
- 401(k) Company Matching
- Bi-Yearly performance bonus
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
- Cell phone allowance
- Internet allowance
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Technical Support Specialist - Pampa, United States - Reliant Holdings Ltd
Description
Job Description
Job DescriptionTechnical Support Specialist
Summary
Our family-owned and operated company is growing rapidly and is looking for a technical support specialist to join our growing team. Please review the list of responsibilities and qualifications.
Responsibilities for technical support specialist
Qualifications for technical support specialist
Job Type: Full-time
Benefits:
