Senior Customer Support Representative, Customer Success Problem-Solver - Phoenix, AZ

Only for registered members Phoenix, AZ, United States

3 days ago

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Job summary

The team at RTA is looking for a Senior Customer Support Representative to handle common and complex support cases while helping shape how we deliver world-class service.


Responsibilities

  • Consistently delivers exceptional customer experiences maintaining a CSAT rating by resolving issues thoroughly communicating clearly ensuring customers feel heard supported and confident using RTA's software.
  • Leverages API knowledge to diagnose integrations and data flow issues clearly explaining findings to customers and internal teams while helping ensure reliable accurate system behavior.

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