Front Desk Agent - Middletown, United States - Newport Beach Hotel & Suites

Description

Job Overview:The Front Desk Agent is the first point of contact for guests and clients entering the establishment. They are responsible for providing excellent customer service, managing administrative tasks, and ensuring a smooth and welcoming experience for all visitors.
What You'll be doing:

• Greeting and Check-In: Welcome guests, clients, or customers in a friendly and professional manner. Assist with the check-in process, verify reservations, and provide necessary information about the facility's services, amenities, and policies.
• Check-Out and Payment Processing: Handle check-out procedures, process payments, and issue invoices or receipts as needed. Ensure accuracy in billing and resolve any payment-related queries.
• Phone and Email Communication: Answer incoming phone calls, direct calls to the appropriate department or person, and provide information or assistance as required. Respond to emails and inquiries promptly and professionally.
• Reservation Management: Manage room or service reservations, cancellations, and modifications. Ensure accurate data entry and maintain an up-to-date reservation system.
• Guest Services: Assist guests with requests such as room changes, additional amenities, directions, and local recommendations. Address and resolve guest complaints or concerns in a timely and courteous manner.
• Administrative Tasks: Perform various administrative duties, including managing mail and packages, maintaining the visitor log, organizing files, and ensuring the front desk area is organized and presentable.
• Security and Access Control: Monitor access to the premises, issue visitor badges or passes, and ensure security protocols are followed. Collaborate with security personnel when necessary.
• Cash Handling: Handle cash transactions accurately and securely. Maintain an organized cash drawer and reconcile transactions at the end of each shift.
• Multi-Tasking: Manage multiple tasks simultaneously, including attending to guests, answering phone calls, handling inquiries, and completing administrative tasks.
• Collaboration: Work closely with other departments such as housekeeping, maintenance, and management to ensure smooth operations and guest satisfaction.
• Emergency Response: Follow established procedures for emergency situations, such as fire alarms or medical emergencies. Provide assistance to guests and staff as needed.

Skills and Abilities:

• High school education or equivalent experience. Strong guest service orientation, basic accounting skills, and familiarity with hospitality industry practices preferred.
• Ability to remain calm and professional under pressure. Proficiency in operating a computer, calculator, phone and other office equipment.
• Excellent communication skills, both written and verbal, with good organizational and efficient time management skills.

Working Conditions & Physical Effort:

• Physical work is a primary part of many of our hotel and resort jobs.
• Physical requirements include extended standing and walking, climbing, bending, reaching, pulling, pushing, kneeling, and lifting to 50 lbs.
• Some work is performed in an interior hotel environment with equipment and machines.

Benefits:Benefits for Full Time employees may include:

• Health, Dental and Vision Insurances.
• Disability Insurances.
• Supplemental Life Insurances.
• Identity Theft Protection.
• Flexible Spending Accounts.
• 401(k) Retirement Plan.
• Paid Time Off, Vacation and Holidays.
• Employee Assistance Program.
• AMAZING HOTEL DISCOUNTS to any property in the TPG portfolio and MUCH MORE.

*Benefits vary by location*

Part-Time Benefits Also Available

EEO/VET/DISABLED