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    Program Director - Providence, United States - HCL Technologies

    HCL Technologies
    HCL Technologies Providence, United States

    3 weeks ago

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    Description

    Job Description (Posting).

    Must Have Experience:

    ISD (Integrated Service Delivery) head Job description as defined per standards of HCLTechHealthcare experience must haveExperience with Integrated Delivery /StrategicExperience Building / Managing team size up-to 500 in ON Off mode.

    Reporting to CEO/CIO/EVP building/ maintaining relations/ Managing risk.
    Exp.

    Of Apps IT service delivery Job DescriptionTo build and maintain connect/relationship with the Client, understand client s spend and business landscape to leverage HCLs delivery capability to grow HCL s business from the customerTo build a healthy pipeline in terms of EE opportunities in the account and have a healthy opportunity bid to win ratioTo create mechanisms, processes, etc.

    to enable the delivery of an MSD project across various time zonesTo lead, guide, engage, manage and develop the engagement teamTo support business development activities to source further business from the existing client, along with Account management and Delivery Leadership.

    To guide, manage, develop and engage the teamTo ensure the achievement of the delivery goal matrix , the tool used to evaluate the people working on the delivery, based on the success of the delivery, by using appropriate project management and delivery tools, frameworks and processes, etc.

    To focus on relationship management with the concerned stakeholders and provide the necessary synergy to ensure alignment with the engagement deliveryTo provide focus and direction to the program delivery for meeting the strategic intent and satisfaction of the stakeholders.

    To ensure Delivery Governance through creating a facilitative operating environmentTo lead the business review meeting with the customer and to ensure that customer visits by the client result in generation of additional business for HCL.To drive Organizational and Practice initiatives along with the owners of the Initiatives.

    To jointly identify value creation cases and consistently deliver incremental value to customer as agreed and signed offTo manage delivery for the account for timeliness and higher CSATAuthorityAppoint Program managersDecision on engagement specific requirementsReview and take decisions on escalated issues/risksApprove Program Charter and Program Management PlansApprove program fundingApprove training needs for the engagementApprove resource ramp up requirementsApprove procurement of engagement specific tools
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