Puente Navigator - Wenatchee, United States - Wenatchee Valley College

Description

Job Summary

The Puente Navigator is part of the Title V team at Wenatchee Valley College and reports to the Director of Title V.

This position is funded by the Title V grant and will be responsible for advancing the Title V grant deliverables.

The Puente Navigator will serve as a bridge between Ed Planning Navigators and Faculty Advisors and willsupport the development and implementation of a case management advising model utilizing existing systems, that ensures every incoming student establishes a 2-year academic plan and learns about non-academic supports available on campus and in the community.

This position will promote equitable access and provide proactive interventions for historically minoritized and under-served students, academic progress monitoring, and general educational planning, as needed and assigned.

Essential Functions


Administration:

• Develop and curate advising tools such as program maps, 2-year academic plan templates, flipped advising resources, annual schedules, and CANVAS advising shells, and ensure they are accessible to faculty and staff.
• Maintain complete and accurate student files and establish an organization system to house student advising files and completed 2-year academic plans, to accurately track progress towards Title V grant deliverables.
• Collaborate with IT and other relevant departments to support the development of an advisor portal.
• Develop and conduct regular in-person and online workshops for faculty advisors on advising tools and best practices.
• Develop and implement a group advising pilot cohort.
• Support the improvement of the academic early warning system to coordinate with and assist faculty/staff in recommending and implementing intervention strategies for referred students.
• Collaborate with faculty and staff across campus to create an effective and seamless team committed to student success and retention.
• Help manage student advisor assignments and encourage student relationships with faculty advisor.
• Prepare reports, as required.
• Represent the college at professional and community organizations; participate in professional conferences and in-services; serve on appropriate college committees.

Student Support:

• Provide direct, comprehensive educational planning for enrolled students, including historically minoritized and under-served populations, on degree requirements, transfer and career information, college policies and procedures, and other related information, as needed and assigned.
• Work with other education and career planning staff to assist with new student group advising, placement review, program implementation, transfer advising and career planning; back up other department staff, as needed and assigned.
• Maintain up-to-date knowledge of WVC programs, including curriculum and transfer education opportunities.
• Student check-ins throughout the quarter to identify and problem solve barriers for retention and completion.
• Develop and conduct regular Spanish and English in-person and online workshops, presentations, and other activities to help students develop college success skills/strategies such as how to advocate for yourself in the classroom and the hidden curriculum.
• Understand campus and community resources and serve as a referral agent for students.

Qualifications


Minimum Qualifications:

• Bachelor's degree.
• Bilingual & Bicultural (English/Spanish: reading, writing, speaking and understanding).
• Two years of office/customer service experience.
• Experience that illustrates an understanding of and commitment to serving historically underserved students.
• Strong interpersonal, writing and speaking skills.
• Proficient in word processing, spreadsheets and desktop publishing (Word, Excel and Publisher preferred).
• Ability to work independently and contribute collaboratively to a team environment, while effectively managing competing priorities and deadlines.
• Experience working in higher education.
• Highly motivated, organized and self-directed.

Preferred Qualifications:

• Diversity, equity and inclusion: Demonstrated competency and experience working in a diverse academic environment, inclusive of students, faculty, and staff of varying social, economic, cultural, ideological, gender and racial/ethnic backgrounds and those with physical, emotional and/or learning disabilities.
• Experience creating digital content (such as Word/PDF documents and web and learning management system content as appropriate to the role) in accessible formats.

Knowledge, Skills, & Abilities

• Customer Service: Knowledge of customer service skills and best practices with ability to provide general and specialized student support with professional courtesy, empathy, and interest in positive problem solving.
• Oral communication: Speak clearly and persuasively, actively listen and take the time to understand the points being made, including asking questions as appropriate and responding to questions.
• Quality: Accurate and thorough, look for ways to improve and promote quality, provide feedback to improve performance, monitor own work to ensure quality.
• Professionalism: Approach others in a tactful manner, react well under pressure, treat others with respect and consideration and follow through on commitments.
• Problem solving: Ability to assess situations and think beyond the immediate issue to anticipate and fulfill future needs before they become complications.
• Technical/computer skills: High level of proficiency and accuracy in Microsoft Office; familiarity with Canvas, PeopleSoft, and other college systems; ability to be cross-trained to provide basic technical support.
• Student services: Knowledge of college processes such as admissions, enrollment, and financial aid; ability to be cross-trained to provide student services support.

*FERPA: Maintain a high level of confidentiality and follow FERPA guidelines.

Additional Information


Terms of Employment:
This is full-time professional exempt position contracted on an annual basis. The salary for this position is $59,060 annually.

The salary will be prorated to reflect the actual number of contract days worked in the remainder of the fiscal year.

Flexibility in scheduling is required to meet the needs of the department. The grant is funded through September 30, 2028. Continuation of the position is contingent on continued grant funding and the discretion of the college.

Your paycheck is just part of the total compensation package. There is an outstanding benefits package which is worth an additional value equivalent to about 30% of your salary.

A comprehensive health care benefits package for you and your dependents includes medical, dental and vision insurance; life and long- term disability insurance plans; vacation, sick and personal leave; reduced tuition; and retirement benefits are also provided.

For more information, please visit our benefits


Work Schedule & Environment:

• Normal work hours are Monday through Friday, but occasional evening and weekend work may be required. Work in a busy office environment with frequent interruptions and distractions.

Conditions of Employment:

• An offer of employment will not carry with it any responsibility or obligation on the part of the College to sponsor an H-1B visa. Wenatchee Valley College only employs U.S. citizens and lawfully authorized non-U.S. citizens. All new employees must show proof of identity, and eligibility verification as required by the U.S. Citizenship and Immigration Services.
• All offers of employment are subject to background checks. Prior to a new hire, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the position.
• Finalists are required to complete the sexual misconduct disclosure form as required under RCW
• A valid Washington state driver's license may be required.

Application and Selection Procedure:

Complete application packages must include the following:

• Complete Wenatchee Valley College online application.
• Upload cover letter that specifically describes how your educational background and experience meet the minimum and preferred qualifications.
• Upload resume.
• Complete supplemental questions.

It is your responsibility to submit all required application materials before the deadline. Please do not send reference letters or other unsolicited materials. They will not be shared with the screening committee and cannot be returned to you. Only finalists may be asked to send additional materials.

Attachments from prior applications will not upload automatically to your new application. Should you have difficulties uploading your documents, please contact NeoGov Technical Support at for assistance.

The closing date is 4 p.m. May 2, 2024. The college reserves the right to extend the closing date if deemed necessary. A limited number of applicants who meet the needs of the position and the college will be interviewed.


Reasonable Accommodation:

Applicants with disabilities who require assistance with the application and employment process will be accommodated to the extent reasonably possible.

Requests should be made to the human resources office by calling Persons who are deaf or hard of hearing may dial 711 to place a call through Washington Relay, the state's free telecommunication access service.

Equal Opportunity Employer:
Wenatchee Valley College is committed to a policy of equal opportunity in employment and student enrollment.

All programs are free from discrimination and harassment against any person because of race, creed, color, national or ethnic origin, sex, sexual orientation, gender identity or expression, the presence of any sensory, mental, or physical disability, or the use of a service animal by a person with a disability, age, parental status or families with children, marital status, religion, genetic information, honorably discharged veteran or military status or any other prohibited basis per RCW , 040 and other federal and laws and regulations, or participation in the complaint process.

Equity Statement:
We value a culture of equity, diverse perspectives, and collaboration.

Many of the greatest ideas and discoveries come from a diverse mix of minds, backgrounds and experiences and we are committed to cultivating an inclusive work environment.

Due to this commitment, we encourage anyone with a relevant combination of education and experience to apply.

The following persons have been designated to handle inquiries regarding the non-discrimination policies and Title IX compliance for both the Wenatchee and Omak campuses:

• To report discrimination or harassment: Title IX Coordinator, ,
• To request disability accommodations: Student Access Manager, Wenatchi Hall 2133, , TTY/

TTD:
Dial 711,

This recruitment announcement may not reflect the entire job description and can be changed or modified at any time.