Implementation Consultant - Ann Arbor, United States - Clarivate Analytic

    Clarivate Analytic
    Clarivate Analytic Ann Arbor, United States

    2 weeks ago

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    Description
    We are looking for an

    Implementation Consultant


    to join our team We are looking for someone who can successfully navigate a variety of environments, influence stakeholders, and enjoy the challenge of working in a matrixed environment.

    If you are ready to take the next step in your career with an industry leading product, we would love you speak with you
    About You – experience, education, skills, and accomplishments
    Bachelor's degree or higher in related field

    5 plus years of relevant experience

    It would be great if you also had...
    Demonstrated ability to manage several complex tasks at once

    Excellent analytical, technical, and troubleshooting skills

    Master's degree in library/information sciences or related technical field

    Experience working with Ex Libris or ProQuest products

    Background in library workflows and standards

    Customer service experience in library or other business/technical settings

    What will you be doing in this role?
    Coordinate, lead, and deliver implementation projects for Ex Libris products.

    Work with Academic and other libraries and their skilled stakeholders, including Librarians, Deans, and other faculty

    Gather information from clients/stakeholders to determine their challenges and priorities

    Approach stakeholders concerns in a professional, timely manner that strengthens relationships and fosters trust

    Seek to understand workflows and how our solutions can best support their day-to-day activities

    Ensure project success by leveraging your strong organizational knowledge, excellent communication skills, and experience in software implementation

    Provide advice and support

    About the Team

    An Implementation Consultant works on Data analysis & Migration, System configuration, technical project management, troubleshooting, and customer support implementing Ex Libris products.

    Internally, you will work with the Professional Services Department, Product Support Teams, and Alma Migration Operations. Externally, you work with Librarians and other staff within libraries.
    Hours of work
    Full time, permanent

    Ability to travel up 10%

    Although duties are typically performed during normal business hours, occasional off-hours work may be required

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    Clarivate is an Equal Opportunity Employer Vets/Minorities/Women/Disabled

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