Network Voice Engineer - Dallas, United States - Yochana IT

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    Job Description

    Job Description

    Technical Skills.
    Expert level understanding of the following Cisco Unified Communication Products

    CUCM 11.5 and later
    CUC 11.5 and later
    Cisco Emergency Responder(CER) 11.5 and later
    SIP Trunks, E1/ T1(CAS,CCS), FXS /FXO etc.,

    Gateway protocols:
    H323, SIP, MGCP, SCCP.
    IM Presence & Jabber
    Cisco SIP/SCCP Phone registration and troubleshooting
    Able to analysis the SIP/MGCP/H323 logs
    Able to configure analog gateways/phones as per the customer requirements and standards.
    Good understanding of UCS machines, ESXI, CIMC etc.
    Deep understanding of Media resources and can configure them in real time as per customer need.
    Good knowledge of Webex Control Hub and Cisco Cloud related to Cisco Voice infrastructure.

    Good understanding and basic troubleshooting skills of switching LAN, WAN, VLAN, Voice VLAN, VTP, STP, PoE, Ether channel, HSRP
    Good understanding and basic troubleshooting skills of any recording server like Higher Gound(preferred), Nice Perform 4.5 and later.

    Key Skills
    Ability to analyze, configure and troubleshoot large Cisco voice networks.
    Confident communicator in both verbal and written communications, that can explain technology to non-technical audiences.
    Proven planning, prioritization and organizing skills.
    Knowledge in incident and problem management practices
    Possess strong analytical, attention to detail, coordination, reporting and problem-solving skills
    Implement effective and efficient policies, processes and procedures. Where possible look for automation opportunities.
    Be responsible for the day-to-day incidents and problem management central function across the team.
    Be responsible for data analysis trends and reporting to senior stakeholders in both the business and technology side
    Report on the governance of specific KPIs and develop recommendations and run with ad-hoc projects to improve quality adherences
    A proven track record of collaborating in a global environment
    Experienced in stakeholder engagement and management
    Drive for continuous learning, results orientation and teamwork
    Ability to drive change through innovation & process improvement
    Proven crisis management skills
    Proven leadership skills
    Provides consultation to independently solve problems in broad, complex, and unique networks with mixed media and protocols
    Provides systems/product training both internally and externally and intellectual property material
    Strong English language knowledge and fluency


    Qualifications /Certifications:
    CCNA and CCNP in Cisco Voice

    Collaboration(required)
    CCIE Written or Lab (Add value)

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